Job description

Account Coordinator Position

The Account Coordinator’s general role is to oversee a portfolio of assigned customers. In this role, you will liaise with all internal and external teams (including Dispatch, Field Operations, Estimating Department) and perform various administrative tasks as assigned to improve the entire customer experience. A successful Account Coordinator demonstrates their ability to work independently to problem solve and able to collaborate with internal team members.

Please include your desired interview time and contact information in your cover letter.

• Have minimum of 50mbps internet connection and a noise-free environment.

• Construction, Plumbing, Electrical or facility maintenance experience is preferred.

Training and probation period will be 90 days from start date.

• Ability to fly to headquarters as often as needed and could be needed for training (Dulles International Airport, VA)

• Account coordinator should be:

o Proficient with computers. Comfortable developing and maintaining strong relationships with customers.

o Responsible for responding to clients via portals, phone, and email about active work orders, to provide updates and status changes as appropriate.

o Update internal system so information is consistent.

o Collaborate with Dispatch to confirm acceptance of new work orders and provide ETAs to clients.

o Escalate client issues and quality assurance matters as appropriate.

o Serve as the lead point of contact for all customer account management matters.

o Periodically will be working alongside VPs connecting with key business executives and stakeholders.

o Various administrative tasks as assigned.

o Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Job Type: Full-time

Pay: $37,000.00 - $42,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Office
• Remote

Application Question(s):

• What is your desired salary?
• How many years of construction field support do you have?
• How many years of construction administrative support do you have?

Work Location: Remote

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