The Welcome Desk Greeter will be responsible to coordinate guest/player transportation upon arrival at the Palm Springs International Airport. Additionally, this person will utilize informational binders and related media materials to answer a wide variety of questions to the general public who approach the desk regarding the BNP Paribas Open.

This position requires full availability March 1, 2023 – March 17, 2023, and work varied shifts, including weekends and holidays.

Shift are defined as the following:

• Shift 1 – (8:30am-3:30pm)
• Shift 2 – (3:30pm-10:30pm/close)

• Familiarize self with binders/laptop containing general tournament information.
• Receive and review daily guest/player transportation reports/schedules. *
• Greet players, tournament guests, and the general public. *
• Communicate with Player Transportation and Volunteers about player flight delays, arrivals, etc. *
• Direct players to transportation volunteers with assigned vehicle. *
• Communicate via mobile with Transportation Office at Indian Wells Tennis Garden. *
• Assist general public with any inquiries regarding the tournament (from tickets, match schedules, directions, etc.) *
• Hand out tournament brochures, maps, postcards, etc. *
• Be aware of current player standings/winners and match schedules daily. *
• Create a positive and friendly environment that will get people excited about the event.
• Record feedback in daily logs (i.e., frequently asked questions, slow/busy periods, challenges etc.). *
• Follow open and close procedures of the welcome desk daily. *
• Other duties may be assigned.

• Essential functions

Qualifications:

To perform this job successfully, an individual must have excellent skills and be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as print and web content. Ability to speak effectively when working with others.

Bilingual is a plus

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Computer Skills:

• Use of laptop/tablet
• Internet navigation skills
• Understand online publishing tools and social media platforms
• Ability to operate mobile devices/Smart phones.
• Time clock/Mobile app time clock

Education/ Experience:

• High School Diploma
• Must have experience in customer service and enjoy working with others.

Knowledge, Skills and Other Abilities:

• General knowledge/background in tennis and the BNP Paribas Open is preferred.
• Familiar with the Coachella Valley area.
• Strong customer service skills.
• Ability to maintain a positive, friendly, high-quality service attitude at all times.
• Ability to problem solve.
• Reliable, diligent, and dedicated.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit for extended periods of time, stand, walk, stoop, kneel, crouch or crawl, and talk or hear. The employee is frequently required to use hands, reach with hands and arms, to direct people to their desired area.

The employee must occasionally lift 20 pounds.

Work Environment:

The location is at the Palm Springs International Airport (PSP), therefore people will be coming and going depending on the arrival and departure schedules - there will be busy and slow periods throughout the day. Must have reliable transportation to/from airport.

The position has hours based on events and includes nights, weekends and major holidays.

The noise level in the work environment is usually moderate.

Desert Champions continues to encourage employees to be vaccinated and boosted against Covid-19 and will continue to monitor federal, state, and/or local laws to safeguard the health of our employees, guests, vendors, and players.