Job description

Job description

Our Economic Development division is recruiting for a leader to provide services in workforce development. This position will coordinate service delivery, communication, and partnership between the service centers on behalf of the workforce Collaborative and related governing agreement. This leader will strategically implement integrated service delivery in a collaborative environment that supports employee engagement and positive performance outcomes. This position is accountable to the local Board and seeks a quality focused, outcome-driven, customer-centered consortium of partners dedicated to achieving the vision of a regionally integrated, job-driven service delivery system that meets the needs of our regional economy.

Responsibilities and Duties

Help procure and implement training and/or staff development for partner staff.

·Coordinate team assignments with partner managers and staff to ensure consistent delivery of program and services; delegate and oversee committee and work-team activities; supervise and support other teams when administrator is unavailable.

· Assist in managing and monitoring established performance measures; review and reconcile performance reports from different databases and sources; analyze regulatory standards and achieved outcomes for compliance and accountability; present performance information; identify best practices and/strategies for improvements and training; recommend and initiate improvements.

· Develop and implement a system to gather, analyze, and report performance of core partners, processes, and system services to include quality of service and cost effectiveness.

· Prepare and submit monthly and quarterly reports of business services progress.

· Assist Partners and building leaseholders on matters of physical space planning, and appearance upkeep in the workforce Centers.

· Implement Voice of the Customer programming and continuously affirm high customer service standards.

· Develop and promote continuous quality improvement service delivery processes to meet the changing needs of the customer and agency.

· Participate in all economic development activities; maintain a high level of communication with local leaders, customers, regional director, administrators, staff, and partnering agencies regarding program directives, training information, workshops, and related coordination; meet regularly with partner agencies to work with area teams to establish or modify processes or procedures and resolve problems.

· Network with leadership and participate in community meetings and events; engage in public relation presentations, forums, and partnership functions; research and recommend leveraging of resources and development of new programs; communicate and work closely with internal and external partners.

· Act as liaison for the organization between businesses, customers, community, and government; support and create opportunities for increased integration with internal and external partners; represent WorkSource system with diverse audiences including stakeholders.

· Educate the public about the workforce delivery system serving the counties of BLEDSOE, BRADLEY, GRUNDY, HAMILTON, MCMINN, MARION MEIGS, POLK, RHEA, and SEQUATCHIE.

• Bachelor's degree in related field.
• Demonstrated knowledge of economic and workforce development.
• Demonstrated knowledge of national, community service, employment, training, and local programs and/or specific US Department of Labor programs, and related state and federal laws, policies, rules, and regulations.
• Strong Workforce Development leadership is a plus.
• Demonstrated knowledge of and experience with complex workforce systems or economic development.

Job Type: Full-time

Pay: $56,516.00 - $60,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Chattanooga, TN: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

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