Job description

Join the amazing team at Calero-MDSL (formerly Network Control). We are growing and want you to join in that growth.

The Wireless Billing Analyst is responsible for processing invoices for clients' wireless bills accurate and in a timely manner to meet Service Level Agreements (SLA).

• Process invoices in SLA to completion per client policy with accuracy, including necessary research and review
• Manage receipt of invoices and accruals/maintain tracking Log of monthly invoices
• Complete and review RPAs and discrepancies: reviewing overages, discrepancies, and recognizing savings opportunities
• Submission of disputes and manage to completion including follow up, tracking, and data entry
• Provide Professional and positive customer service external and internal, including communication with Account Managers, emails in public folder, maintaining SLA, user reports, client meetings, etc.
• Follow and update client process docs/complete tasks per client policy
• Navigate Vendor Portals- including making plan changes, pulling reports, online chat, etc.

Experience/Education:

• 1-3 years working in a customer service environment
• Knowledge of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint), data entry systems
• Strong troubleshooting abilities for both systems and networking
• Excellent verbal, written, and non-verbal communication skills
• Action oriented, results driven, and ensures accountability
• Organizational skills and planning/priority setting
• Excellent ability to work collaboratively

This position will be eligible to work a HYBRID work from home schedule after completing the introductory training period.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Waverly, IA 50677: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Waverly, IA 50677

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