Job description
Wine Educator - Chicago Winery
Chicago Winery is an urban winery, restaurant, and private events space in the heart of River North in downtown. Guests will be able to tour the winery, explore Chicago Winery’s full portfolio of wines, or enjoy seasonal Modern American fare at the onsite restaurant. For those looking to commemorate a special occasion, Chicago Winery also functions as a private event venue, hosting full-service weddings and social events, meetings, holiday parties and corporate events.
Chicago Winery is a people and purpose driven organization. We believe our team is our biggest asset and the key to our success. The Chicago Winery team is fueled by an unrelenting passion for food and wine, a commitment to quality, integrity and excellence, and a desire to constantly learn, grow and thrive. We value kindness, curiosity, positivity, creativity, and an excellent work ethic. If you share our passion for people, good food, and great wine, then we want you to join our team!
Position Summary
At Chicago Winery, a Wine Educator leads guests through all offered wine experiences. This can include public experiences as well as private event enhancements. A Wine Educator must possess a high level of wine knowledge including our wine making process, as well be confident in an instructional setting.
Wine Educators are responsible for positive guest interactions while serving guests in a professional, friendly, efficient manner and play an integral role in ensuring our customers have exceptional experiences. At all times Wine Educators are expected to be attentive to guests’ needs, making them feel welcome, comfortable, important and relaxed. Wine Educators embrace their role. They know their demeanor, attitude and actions play a large part in creating a pleasant atmosphere and guest experience.
Wine Educators work in close collaboration with colleagues and must adhere to established health and safety standards. They also maintain the cleanliness, presentation and ambiance of the Winery which is an integral part of the guests’ experience.
Core Responsibilities:
Chicago Winery is a people and purpose driven organization. We believe our team is our biggest asset and the key to our success. The Chicago Winery team is fueled by an unrelenting passion for food and wine, a commitment to quality, integrity and excellence, and a desire to constantly learn, grow and thrive. We value kindness, curiosity, positivity, creativity, and an excellent work ethic. If you share our passion for people, good food, and great wine, then we want you to join our team!
Position Summary
At Chicago Winery, a Wine Educator leads guests through all offered wine experiences. This can include public experiences as well as private event enhancements. A Wine Educator must possess a high level of wine knowledge including our wine making process, as well be confident in an instructional setting.
Wine Educators are responsible for positive guest interactions while serving guests in a professional, friendly, efficient manner and play an integral role in ensuring our customers have exceptional experiences. At all times Wine Educators are expected to be attentive to guests’ needs, making them feel welcome, comfortable, important and relaxed. Wine Educators embrace their role. They know their demeanor, attitude and actions play a large part in creating a pleasant atmosphere and guest experience.
Wine Educators work in close collaboration with colleagues and must adhere to established health and safety standards. They also maintain the cleanliness, presentation and ambiance of the Winery which is an integral part of the guests’ experience.
Core Responsibilities:
- Place wine orders using POS system
- Pour wines for tasting
- Retail Wine and Wine Club Sales
- Assist guests with retail (to-go) wine purchases and wine club sign ups
- Serve the needs of multiple guests at the same time
- Control flow of tour and monitor guests’ alcohol consumption
- Conduct winery tours and curated wine tastings
- Label wine bottles
- Abide by sanitation, health and company guidelines concerning safety, cleanliness, and alcoholic beverages
- Address guest concerns promptly, politely and positively
- Attend meetings and trainings as requested
- Assist with training of staff as needed
- Stock wine and organize tasting room
- Adhere to grooming, conduct, and uniform standards
- Maintain a clean work by removing trash, cleaning tasting tables and water station
- Execute opening and closing procedures as directed
- Other duties as required
Requirements:
- Have an expert understanding of Chicago Winery wines, history, and operations
- Must be comfortable and have a firm grasp of all wine experiences offered to the public and as event enhancements including, but not limited to: Tours & Tastings; Smarter than a Somm; Sideways, Wine & Cheese Pairing/WalkAbout, Wine & Games, Wine Trivial Pursuit
- Must stay up to date on all current wines and experiences as they change
- Must be a minimum of 18 years of age
Chicago Winery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by
federal, state or local laws.
federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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