Warrant Specialist

At Musco, the industry-leader in sports lighting, our motto is, “We Make It Happen.” There is a can do, innovative spirit here. We are problem solvers, always up for the next challenge. While our headquarters are in Oskaloosa, Iowa, we are a global company, providing lighting solutions at stadiums, arenas and venues in more than 125 countries.

The Musco Warranty Team is currently seeking a Warranty Specialist to work from our Oskaloosa office. This position will focus on determining the best method to deliver service and rectify the situation to meet customer’s expectations by utilizing the best economical means. This position will also lead the effort to develop, implement, maintain, and continually improve Musco’s warranty and non-conformance system. If you’re solutions-focused, detail-oriented, and a strong communicator, we look forward to hearing from you. More details about the role are below.

Who is Musco?

Musco is the global leader in sports and large area lighting solutions. We believe work should be fun – at Musco, you are part of world-class projects ranging from the London Stadium to the New Orleans Saints Mercedes-Benz Superdome to Iowa State University’s Hilton Coliseum, to major transportation hubs, to your local Little League stadium. Our Team-first culture enables us to envision, create, refine, and guarantee the best lighting systems. We are forward thinking, always striving to create the next generation of technology. A privately held company since 1976, our supportive and caring culture is based on relationships and creating value. If you’d like to work with a Team that appreciates you, and is invested in your future, Musco may be a great fit for you.

What does Musco offer?

At Musco we offer opportunities for meaningful work at a company you can be proud of. That includes supporting learning through on-the-job experiences and options to develop and grow through different roles within your organization. We value our Team Members and support a work-life balance with flexibility for you to volunteer in your community, attend family activities, or to simply have time to do the things you enjoy.

In addition, we offer:

• Health insurance – comprehensive plans with low out-of-pocket costs
• Generous paid time off benefits
• Profit sharing – up to 20% of eligible compensation annually
• 4% 401K match – immediately vested
• 100% paid Team Member premiums for life insurance and short-term disability insurance

What does Musco do?

We make a difference in your hometown and on the world stage through innovative lighting and field solutions. We do so all while working to reduce glare and protect the night sky. Musco is proud to partner with the International Dark Sky Association in offering efficient lighting solutions that help minimize light pollution. In addition, we believe helping others is a priority. If giving back is important to you, learn more about Musco’s Mini-Pitch System™ Solution in partnership with the U.S. Soccer Foundation where we’ve helped youth in underserved areas have access to more recreational opportunities.

What you will do as a Warranty Specialist:

• Respond to customer needs in a timely manner
• Prioritize incoming warranty service calls and balance workload to meet customer expectations
• Determine service needs and locate / hire outside Service Contractors or Musco Technicians to meet these needs
• Build relationships with and maintain database of local contractors to service Musco customers
• Maintain contact with customer throughout the process of repairs
• Evaluate customers' problems with the purpose of preventing reoccurrences
• Assist in identifying obstacles that prevent timely handling of warranty claims and nonconformance issues
• Coordinate with Production, Quality, Sales, Engineering and others to initiate and maintain effective changes in operation/production methodology ensuring long term solutions
• Other duties as assigned

What you need to be successful:

• Minimum Associates Degree in a technical or business-related field, or 3+ years experience in related field
• Electrical/Controls knowledge a plus
• Ability to prioritize issues/projects; strong organizational skills with attention to detail; multi-task
• Strong oral and written communication skills, including good phone skills
• Experience working and negotiating with contractors
• Customer Service, Team, and Goal oriented
• Enjoys working in a fast paced, ever-changing environment
• Windows experience with a basic knowledge of word processing and spreadsheet software
• Ability to research and report findings

Other special requirements:

• Some travel required for training purposes.

At Musco, we make it happen and want you to be a part of it.

Join Musco where we are Team first, where possibilities come to life, and where we work on local and global solutions that matter. Together “We Make It Happen” – we invite you to apply at musco.com/careers. Stay connected with us on social media to learn more about the Musco Team.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)