Our Mission is Simple: to create an uncommonly exceptional experience for guests’ automotive needs and employees’ long-term career goals. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are locally owned dealership with a family friendly culture.

We realize we must provide a high level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That's why we're proud to offer our team members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!

What We Offer

• Full time, $18/hour
• Health Insurance with optional Vision and Dental coverage
• 401(k) Savings Plan with Employer Match
• Closed on Sundays
• Paid Vacation, Paid Sick Leave, and Paid Company Holidays
• Clean and modern facility
• Employee Discounts
• Paid Training
• Work-Life Balance
• Family-Friendly and Inclusive Team Culture
• Ongoing Professional Development
• Career Growth and Internal Promotions
• Custom and Competitive Wage Plans

Responsibilities

• Schedule warranty repair orders and submit claims of manufacturer warranty
• Maintain receivables schedules; service contract claim submission and follow up
• Work closely and effectively with team of technicians, service advisors, and supervisors
• Coordinate with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts
• Communicate with Service Advisors to define scope of warranty claims
• Process all warranty paperwork to ensure proper documentation and to verify criteria
• Reconcile warranty receivables and work with accounting department to obtain payments; keep track of all services and guest records as required by warrantor
• Stay abreast of all factory recalls, announcements, and procedures
• Establish and build positive relationships with manufacturers designated warranty representatives and representatives of aftermarket warranty companies with which the dealership conducts business
• Review every warranty repair order written for proper completion, accuracy, and legibility
• Determine applicable labor operation codes, failure codes, and/or other administrative data required
• Ensure all deductibles are properly documented to ensure they are collected from the guest at the time of repair completion
• Review returned and/or rejected warranty claims and prepare repair orders for resubmission
• Maintain record of all claims submitted, returned/rejected, and paid, and their current status
• Provide a weekly report to service manager regarding claims status
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers

Qualifications

• High school diploma or the equivalent
• Minimum of 2 years of Ford warranty administration experience preferred
• Minimum of 2 years of Service Advisor or Service Coordinator experience
• Exceptional communication skills and experience dealing with complex issues and customer concerns
• Integrity and honesty are absolute requirements
• Effectively model and reinforce company Core Values and Mission Statement
• Valid driver’s license and good driving record
• Pass pre-employment drug screen and subsequent random drug screens
• Ability to work effectively in a fast-paced environment
• Ability to type and utilize all functions of a computer and various operating programs
• Efficiency using Microsoft Suite Programs such as: Excel, Word, PowerPoint, and Outlook

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.