Job description

For more than 50 years JA Frate has been handling our customers transportation and distribution needs throughout North America. Headquartered in northern Illinois, we're central to major markets in Chicago, Wisconsin and northern Indiana with facilities in Crystal Lake, Elk Grove, McHenry and Waukegan.

Led by our core values; Customer focus, Integrity, Optimism and Team Before Self they guide us in how we work with each other, our customers and partners. We offer old fashioned customer service driven by the technology and tools to help our customers receive the most dependable transportation service - and we have the numbers to prove it!

If you are ambitious, dependable, hard-working and enjoy sharing your ideas and skills with others we would love to hear from you - we offer competitive benefits, wages, and a respectful work environment.

JOB SUMMARY

This position is full-time, Monday through Friday; 7:45am to 4:15pm.

The position will support client logistical needs with a major focus on customer service, other administrative duties as assigned, new business implementations, conduct audits, update records, and answer inquiries. Position requires communications with internal and external customers. Position includes other activities associated with warehouse operations. The five major accountabilities for this position are:

• Customer Satisfaction
• Planning and Execution
• Inventory Management
• Continuous Improvement
• Problem Solving

ESSENTIAL DUTIES & RESPONSIBILITIES

• Customer order data entry
• Process receiving paperwork
• Enter data, including reporting, inventory adjustments and orders in/out
• Answer and direct inbound calls and emails
• Oversee and manage warehouse inventory with WMS system.
• Interact with clients, warehouse associates and office personnel, resolve problems, and provide information
• Determine purchasing needs for the warehouse staff and place supply orders.
• Manage invoicing paperwork.
• Process receiving reports, maintain database of customer specific inventory.
• Continually use feedback to improve customer service and client satisfaction
• Perform various customer service tasks within office setting
• Assists with special project requests
• Work with trucking companies to problem solve and coordinate pickups/deliveries

JOB KNOWLEDGE, SKILLS & ABILITIES

• Must be self-motivated, willing to learn and adapt to new situations, and focused on customer needs
• Strong orientation to detail, multitasking, and data management skills
• Ability to follow standard operation procedures with little to no oversight
• Enjoy working in a team environment but follow through on own deliverables on a daily basis
• Capable of applying critical thinking skills
• Professional, courteous and cooperative
• Punctual, Reliable and willing to learn
• Proficient in Microsoft Office, specifically Outlook, Word and Excel
• Thrive in fast-paced environment and can shift priorities effortlessly
• Excellent communication and interpersonal skills
• Experience in Warehouse Management software and computer technology a plus
• Forklift Certified a plus, but not required. Willing to obtain certification a plus

BENEFITS

• UHC MEDICAL, DENTAL & VISION COVERAGE
• 401K WITH EMPLOYER MATCH
• VACATION, HOLIDAYS & BIRTHDAY PAID
• LIFE & AD&D INSURANCE
• FLEXIBLE SPENDING ACCOUNT
• VOLUNTARY - LIFE, LTD, AFLAC

SCREENER QUESTIONS MUST BE COMPLETED TO BE CONSIDERED AS AN APPLICANT

Visit our website at www.jafrate.com for more information about our company!

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends
• Overtime

Application Question(s):

• What reasons do you have for leaving your current (or most recent) employer?
• Please explain any gaps in your employment history? Are all the dates correct on your employment history?
• Please list all Microsoft Office programs you are proficient in using (ex. Outlook, Word, Excel, Teams)
• Please list all shipping/warehouse software systems you have used before.
• Do you have Forklift experience? Have you been Forklift certified?
• Which previous position(s) most closely resemble the job requirements of this position and make you feel most qualified to succeed at this position?
• What are your hourly salary range expectations for this position?
• Anything else we should know about you?

Work Location: One location

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