What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time off package
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Vice President of Enterprise Solutions manages a team of Business Analysts, Project Managers, Product Support Analyst and Program Managers and is responsible for understanding our business change needs, assessing the business impact of those changes, capturing, analyzing, and ensuring these changes are documented which will improve our business systems with the use of Information Technology as well as assisting in the deployment, implementation and support of Franchise facing technology.

The Vice President of Enterprise solutions will manage the Third-Party Integrations and Acquisitions as the company start looking at adding Companies and new Technologies integrations. They will manage the Project Management, analysis and scheduling of these integrations.

The Vice President of Enterprise Solutions will also manage the application life cycle of our application suites, from strategic planning to tactical activities, by specifying market requirements for current and future products to support the Corporate and Franchise communities. This position also includes the management of the support backlog to ensure that applications are performing as intended and assisting Franchises with the implementation of technology in their business.

You will

• Work closely with the CIO and Executives to help onboard new acquisitions and do analysis to onboard Companies and new integrations.
• Development and management of a team of Business Analysts, Project Managers, Program Managers and Product Support Analysts including recruitment, development, performance management and resource utilization.
• Liaison between internal stakeholders, 3rd party application and service providers.
• Monitor and analyze business needs based on the strategic direction as specified by executives and Division Managers, industry trends and new direction, and feedback of end users.
• Review requested changes with internal departments by coordinating product development plans with Project Manager, Deployment Manager, Software Development Manager, and QA Manager.
• Identify and prioritize added features, components and bug fixes based on need and feasibility of delivery.
• Manage the analysis and product specification process.
• Gather and master product and industry knowledge and monitor industry innovations and competitive activity.
• Direct the clarification and resolution of questions and problems related to requirements specifications.
• Work closely with the QA Manager to ensure an effective QA testing process. If necessary, coordinate testing efforts and ensure they’re performed for applicable projects, which may include unit testing, load testing, end-to-end testing, and validation.
• Resolve and/or escalate issues in a timely fashion, including managing the team’s Level 3 Helpdesk support.
• Assist with training and support of resources as needed.
• Assist in with the roll-out, implementation and support of new and existing technology.
• Excellent attention to detail and ability to manage their own work.
• Understands how to communicate difficult/sensitive information tactfully.
• Provide other duties and functions as requested by the CIO of Information Technology.
• Strong written and oral communication skills required along with the ability to tailor communication style to both technical and non-technical audiences.
• Positive attitude and initiative. High degree of analytical and interpersonal skills and teamwork approach.
• Participate in planning and prioritization sessions as required.
• Attend regularly scheduled Information Technology staff meetings.
• Manage team members to fully vet and document requirements for development and QA.
• Manage team members to provide excellent customer service and support of Franchise facing technology.
• Compile goals and responsibilities for all team members.
• Perform performance reviews for all direct reports.
• Mentor team members to help grow their careers.
• Build out a high performing culture for the team.
• Meet Corporate goals and Key Performance Indicators.
• External: Third party application vendors and key industry representatives.
• Internal: Partners with all levels of the organization including key business leaders, Business System Owners, Franchise Owners, and employees.

You have

• Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
• Knowledgeable in technology best practices.
• Minimum five years of successful experience in developing and leading highly competent teams, resulting in superior technical and business deliverables.
• Excellent time management, organization, and prioritization skills.
• Strong MS Office Suite (Excel, Word, and PowerPoint).
• Excellent verbal and written communication skills.
• Experience with Agile (Scrum) and Waterfall project methodologies and experience with Microsoft Team Foundation Server (TFS) are preferred.
• Can adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
• Ability to promote collaboration and teamwork across organizational boundaries.
• High level critical thinking and strategic planning skills.
• The ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
• This position may require travel up to 15% annually to Franchise sites, meetings and/or Vendor meetings.
• Ability to merge large programs in technology delivery and support the technology after implementation.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,000+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share in common, and the collaborative spirit we bring to the work we pursue together. SERVPRO HQ has been recognized by The Tennessean as a Top Workplace for the 4th consecutive year.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.