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  Final candidates will submit to pre-employment drug screen, TB test and flu shot.
• Employee must provide proof of protection from COVID.

Safety:

Health and Safety is an integral part of Sodexo’s mission to improve Quality of Life. We are committed to providing working conditions that protect our employees, clients and customers.

We regularly evaluate our sanitation and cleaning procedures, implement safe working practices including temperature checks and provide Personal Protective Equipment, including masks, gloves and hand sanitizer. This position is considered essential personnel and is a great opportunity to contribute to the health and well-being of the community.

• Handles customer service inquiries and problems via the telephone, routing incoming calls to the appropriate party, operating paging system, recording recurring problem areas.
• Provides immediate assistance to customers as requested.
• Maintains a method to document, track and research customer calls, data input, room inventory, etc
• Shares recurrent problems identified by customer input.
• Reviews statistics and trends with appropriate personnel.
• May respond to e-mail inquiries.
• May send written communications in response to customer comment forms.
• Identifies needs and makes recommendations for quality improvement that creates perceived value to customers.
• Works with customers to ensure satisfaction in such areas as quality, service and problem resolution.
• Answers inquiries pertaining to hotel services, shopping, dining, and entertainment.
• Makes and confirms reservations for hotel, transportation, restaurant, entertainment and/or tour reservations.
• Provides travel directions.
• May fulfill special service requests on an as needed basis. Multi-tasks and performs administrative duties as required.
• Complies with all Sodexo HACCP/OSHA, and/ or local policies and procedures related to all assigned work.
• Reports all accidents and injuries in a timely manner.
• Complies with all company safety and risk management policies and procedures.
• Participates in regular safety meetings, safety training and hazard assessments.
• Attends training programs (classroom and virtual) as designated.
• May perform other duties and responsibilities as assigned; such as issue room keys, receive and transmit mail, etc

• Willingness to be open to learning and growing.
• Maturity of judgment and behavior.
• Maintains high standards for work areas and appearance.
• Maintains a positive attitude.
• Ability to work a flexible schedule helpful.
• Must comply with any dress code requirements.
• Must be able to work nights, weekends and some holidays.
• Attends work and shows up for scheduled shift on time with satisfactory regularity.

• High School diploma, GED, or equivalent experience.
• 0 to 2 years related experience.

• Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
• Ability to communicate with co-workers and other departments with professionalism and respect.
• Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
• Must have basic phone and computer skills (email, texting, etc.).
• Good attention to detail.
• Ability to work well under pressure.
• Excellent oral and written communication skills.
• Excellent management and organizational skills.
• Ability to work well alone and in a team.
• Knowledge of and proficiency in all OSHA and local requirements related to all assigned work.

• Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
• Significant walking or other means of mobility.
• Ability to work in a standing position for long periods of time (up to 8 hours).
• Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

• Generally in an indoor setting; however, may supervise outside activities and events.
• Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.
• While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.
• The noise level in the work environment is usually moderate to loud.