Job description
The Triage Nurse is responsible for utilizing the nursing process to provide comprehensive care for patients. The position handles incoming phone calls from patients who are seeking medical information, scheduling assistance, or health education.
Responsibilities:- Triages patients over the telephone. Assesses and evaluates their concerns. This includes screening the condition, advising the patient in home self-care when appropriate and facilitating an office visit with physician when necessary
- Responsible for clinical assessment of patients' needs and implementing a plan of action to accomplish established goals for all scheduled shifts
- Proficiency in clinical skills as well as the processes involved in maintaining a smooth flow of patients
- Acts as a clinical mentor to members of the call center team
- Understands when to delegate calls
- Acts as a liaison between the patient and the clinical sites
- Schedules routine and acute appointments for patients based on their needs
- Answers and addresses clinical questions sent by patients via the patient portal
- Regular and reliable attendance.
- Perform other duties as assigned.
Education: Nursing Program from an accredited university or college.
Experience: 1 year dermatology experience preferred.
Certifications & Licenses: LPN, RN (preferred)
Technology Applications: Knowledge of Microsoft Office Applications.
PHYSICAL AND MENTAL DEMANDS:
WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:
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