Job description
About Us
AIG Travel Guard is an industry leader providing insurance and assistance services to both leisure and business travelers worldwide. We offer competitive salaries, great benefit packages, and generous paid time off.
Job Details
- Full Time including rotating weekends
- Various shifts available including a shift differential of $3/hour for nights and weekends
- Starting salary range is $16.00-$17.00 per hour and is based on experience
Job Description
The Travel Emergency Department handles incoming calls from American Express Card Members who are facing an unexpected travel situation around the world. The team acts quickly to provide the assistance our clients need to resolve their emergency and get back to enjoying their travel. This may include tracking lost luggage, coordinating emergency cash wire transfers, assisting with hotel check-ins, or helping replace lost or stolen passports. We provide these services real time, 24 hours a day, seven days a week.
Job Requirements
Key qualities that we are seeking include:
Key qualities that we are seeking include:
- A record of providing outstanding customer service (1+ years preferred)
- Ability to solve complex problems within an established protocol of procedures and possible solutions
- Ability to think outside the box
- Excellent verbal and written communication skills
- Ability to effectively manage and prioritize tasks
- Ability to respond to high end clientele with professionalism
- International travel experience and geography knowledge is helpful
- Proven experience in customer support or the travel industry is a plus
- High School Diploma or equivalent required
Benefits – What AIG has to offer
- Affordable health, dental, and vision insurance plans based on your individual or family needs
- Generous Paid Time Off, Sixteen paid holidays, and Paid Volunteer Time Off
- 401k with an employer match available upon hire
- A casual dress code and fun, friendly work environment at a company that gives back to the community
A look at our Benefits
We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.
We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit:
https://www.aig.com/about-us/diversity-equity-and-inclusion
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to
candidatecare@aig.com
. Reasonable accommodations will be determined on a case-by-case basis.
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