Job description

About AxleHire

AxleHire is an expedited urban last-mile delivery service, providing customers with a superior same and next day delivery experience. AxleHire leverages purpose-built modern technology and a gig driver fleet to drive transformative outcomes that catalyze customers’ brand growth. Logistics teams can now provide a differentiated delivery experience at a competitive cost, overcoming the limitations of legacy delivery providers. AxleHire operates in 16 of the 25 major U.S. metro urban areas across the U.S, enabling high-volume shippers to consistently cater to the rising needs and expectations of their customers.

Under the supervision of the Transportation Manager, this position is responsible for planning final mile delivery operations in SFO, SMF, PDX, SEA & CHI markets in order to achieve 98%+ on-time delivery (OTD) across all service levels (Next Day, Same Day & FC-to-door). This position primarily collaborates with the market’s Operations Manager, Operations Supervisor, Driver Partners (DP) and Delivery Service Providers (DSP).

Primary Responsibilities:

• KPI. Achieve the following two KPIs
• OTD. 98%+ OTD in SFO, SMF, PDX, SEA & CHI markets by ensuring we have an effective deployment strategy
• Cost. Overall responsibility for achieving transportation cost per box targets and optimization in SFO, SMF, PDX, SEA & CHI markets as prescribed by leadership & finance
• Use client forecasts and launch schedules to determine driver capacity requirements 1-2 months in advance in order to ensure we have the correct supply (DP & DSP) on the day
• Select and manage all DSP vendors in SFO, SMF, PDX, SEA & CHI markets
• Manage relationships with the market driver pool. Assist in new driver recruitment and on-boarding to maximize driver engagement and retention
• Coach and mentor driver partners and delivery service providers to enable achievement of OTD, final mile cost, and customer satisfaction metrics
• Build market routing strategy e.g. routing parameters, hub strategy, large v small vehicles & volume allocation guidelines in order for routing team to execute
• Performs other duties as assigned

Position Requirements:

• High school diploma or equivalent
• At least three years’ related experience in the local market required (transportation, last mile delivery and dispatch)
• Excellent knowledge of local market geography, transportation arteries and traffic patterns
• Strong supervisory and leadership skills, with the ability to develop relationships with and influence independent contractors outside of the context of a direct reporting relationship
• Excellent verbal and written communication skills, with the ability to interact with diverse audiences
• Strong analytical and problem-solving skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines in a time-sensitive work environment
• Proficient with Google Drive, Slack and related operations software

Support expectations:

On-site presence is expected 3-4 days a week dictated by the volume of the market & DSP support requirements. For SFO specifically, on-site presence is expected Sundays Mondays and Tuesdays. The candidate might need to work 40-50 hours per week. Overnight accounts may require late evening presence at the warehouse when staffing is short. Store to Door clients will require monthly visits to ensure that pick up protocols and procedures are being followed.

Overall flexibility required as and when significant obstacles surface that will impact your primary KPIs in SFO, SMF, PDX, SEA & CHI.

Physical Requirements:

• The physical requirements below are representative of what is necessary to successfully perform the essential functions of this position:
• Stand, walk, sit at a desk, work on a computer, climb, kneel, crouch, or crawl
• Move or lift up to 60 pounds on a daily basis

Travel:

This position will require approximately 20% domestic travel

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonuses, equity, or commissions.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to commute/relocate:

• San Leandro, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Logistics: 1 year (Required)

Work Location: One location

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