Job description
Develop and manage the design, implementation, evaluation and maintenance of new and ongoing training for all Scheduling Call Center Staff. Develop and manage the design, implementation, evaluation and maintenance of training materials, tools, resources and presentations. Establish strong working relationships with Scheduling Call Center staff to assure training and resources meet the needs of all staff.
Education/Experience:
Required Qualifications:
- Bachelors Degree in Training, Education, Communications or other related field or four years of related work experience in lieu of degree
- Two years of experience in delivering training
- Excellent communication (verbal and written)/facilitation and interpersonal skills
- Proficiency with computer and computer-based software
- Strong customer service skills
- Ability to develop and customize training curriculum
- Excellent skills in planning, organizing and time management
- Strong computer skills using Microsoft Excel, Word, Power Point or comparable applications
- Advanced problem-solving skills
- Demonstrated leadership skills and ability to accept or delegate responsibility
- Ability to present information to various audiences and demonstrates high comfort-level delivering to small or large groups
- Ability to convert technical information into sound instructional programs
- Ability to work independently, be proactive with minimal direction, and work as part of a team
- Ability to manage multiple, critical projects deadlines simultaneously
- Ability to conduct research, analyze, interpret and communicate results
- Ability to work in a fast-changing environment
- Demonstrated usage of adult learning theory and practices as well as multiple learning methodologies
Preferred Qualifications:
- Four years of experience in call center, clinics, or health insurance industry
- Two years of customer service experience
- Knowledge of on-line learning tools and training
Additional Information:
The Organization
At Park Nicollet you're part of something bigger. We're a member of the HealthPartners organization, an award-winning integrated health care system comprised of several organizations. HealthPartners includes a team of 21,000 people dedicated to making a difference for our members, patients and the community. Whether you want to work in direct patient care, or support those who do, you will find a vast variety of job opportunities. Here, your contributions help to improve lives and impact health care for the better. If you want to make a difference, we want you on our team.
Park Nicollet Mission, Vision and Values
Mission: Our mission is to improve health and well-being in partnership with our members, patients and community.
Vision: Health as it could be, affordability as it must be, through relationships built on trust.
Values:
- Excellence We strive for the best results and always look for ways to improve.
- Compassion We care and show empathy and respect for each person.
- Partnership We are strongest when we work together and with those we serve.
- Integrity We are open and honest, and we keep our commitments.
What makes us unique?
At Park Nicollet, we never forget why we're here. Your health and well-being is our top priority and is at the forefront of everything we do. We believe outstanding health care is delivered when we merge the science and intellect of medicine with the compassion, spirit and humanity of our hearts. We refer to this as "Head + Heart, Together," and it exists to inspire constant improvement and lasting success. We achieve this by partnering with patients and families in everything from care decisions to service and facility design. As we work together as a unified team, we engage patients, families and the community, and put them at the center of everything we do.
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