TPWD - Customer Service Representative I ( 00028566 ) Organization : PARKS AND WILDLIFE DEPARTMENT

Primary Location : Texas-Lockhart Work Locations : SP-Lockhart SP 2012 State Park Road Lockhart 78644

Job : Office and Administrative Support

Employee Status : Regular

Schedule : Full-time Standard Hours Per Week : 40.00

Travel : Yes, 5 % of the Time

State Job Code : 0130

Salary Admin Plan : A

Grade : 09

Salary (Pay Basis) : 2,525.51 - 2,525.51 (Monthly)

Number of Openings : 1

Overtime Status : Non-exempt

Job Posting : Nov 29, 2022, 9:07:07 AM

Closing Date: Jan 2, 2023, 11:59:00 PM

Description

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

PLEASE NOTE:

All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.

Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.

Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions

VETERAN’S PREFERENCE: If you choose to claim veteran’s employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran’s Hiring Reference page at https://tpwd.texas.gov/jobs/veterans/

BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

HIRING CONTACT: Shawn Fisher, (512) 398-3479

PHYSICAL WORK ADDRESS: TPWD Lockhart State Park, 2012 State Park Road, Lockhart, Texas 78644

GENERAL DESCRIPTION

Under the direction of the Office Manager/Team Leader, this position performs entry-level customer service work including, general clerical duties and providing customer service and information to the public at Lockhart State Park. Duties include but are not limited to: assisting with the daily operations of revenue collection and accounting, permit sales, automated registration and reservation for visitors, and answering telephones. Prepares correspondence and reports. Performs general cleaning of park headquarters. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

Qualifications

MINIMUM QUALIFICATIONS

Education:

Graduation from High School or GED.

Experience:

One year experience in general clerical, cash handling or customer service.

Licensure:

If driving is required, applicant must possess a valid State driver’s license.

PREFERRED QUALIFICATIONS

Experience:

Experience with cash handling;

Experience in accounting;

Experience in front desk golf operations.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of general office skills;

Knowledge of basic math calculations;

Knowledge of fiscal control policies, public safety, and revenue reporting concepts;

Skill in using MS Word, Excel and Outlook;

Skill in effective verbal and written communication;

Skill in using standard office equipment;

Skill in general routine office cleaning;

Skill in providing quality customer service in a courteous and professional manner;

Skill in basic report writing for completing various daily and weekly reports;

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

Ability to accurately handle cash transactions and account for revenue collected;

Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;

Ability to prepare and maintain detailed records, files and reports;

Ability to handle busy telephone communications and long lines of customers courteously and effectively;

Ability to handle complaints, emergencies and high volume of people;

Ability to learn on-line registration system and licensing system;

Ability to respond to public inquiries in a timely manner;

Ability to work outside, occasionally in adverse weather conditions;

Ability to perform manual labor including, lifting supplies and materials up to 10 lbs.;

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS

Required to work in a public park with day use;

Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays;

Required to perform manual labor, including lifting supplies and materials up to 10 lbs.;

Required to work outside, occasionally in adverse weather conditions;

May be required to operate a State vehicle;

Required to travel 5% with possible overnight stays;

Must conform to TPWD dress and grooming standards, work rules and safety procedures;

Non-smoking environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER