Job description

Haven Hot Chicken is looking to hire an Assistant General Manger for our location in North Haven at 146 Washington Ave. We want a passionate, dedicated, and enthusiastic leaders who want to get in on the ground floor and be a member of the Leadership Teams at HHC. HHC strives to bring the best possible guest experience while delivering the best Hot Chicken and Not Chicken that the world has ever seen!

Your Impact

• Delivering operational excellence by coordinating with your fellow Store Leadership Team members to deliver quality food and great experiences across all areas of the restaurant
• Lead the creation of high-performance teams, identifying leaders for both Front of House and Back of House operations
• Maintaining Haven Brand and Service Values to ensure the culture outlined in our Brand Values
• Inspiring vision, coaching, and holding people accountable to HHC’s high standards
• Increasing profitability through resource management and implementing procedures to reduce costs, increase productivity, & promote sales
• Maintaining a work environment that ensures inclusivity and promotes food & team safety
• Increase overall restaurant results, working cross-functionally when needed
• Being connected to your fellow Store Leadership Team members through leading weekly meetings, and maintaining communication channels

Responsibilities

The AGM at Haven Hot Chicken has several key areas of responsibility, encompassing the overall mission of running a successful location that delivers a great experience and a high quality product for all guests, a great work envirment for the team, and a sustainbly and healthy business. The AGM will be responsible for a variety of tasks including accountability for the full operations of the location.

• Staffing & Scheduling
• Staff Management
• Managing Hiring Ads
• Review Applicants
• Schedule & Attend Interviews
• Make Hiring Decisions
• Follow through with Employee Onboarding Paperwork
• Corrective Actions
• Rewards & Recognition
• Separation & Unemployment Claims
• Schedule Management
• Update and publish schedules on a weekly basis
• Time clock entry management
• Teaching & Training
• Team member onboarding & training
• Routine team member check-ins on a quarterly basis
• Leadership development for location managers
• SOP Development and implementation
• Sales & Inventory
• Catering communications & execution planning
• Oversee ordering, par management, and inventory levels alongside the management team
• Update & manage production pars, daily sales numbers, and key metric tracking
• Operations & Continuous Improvement
• Floor management during scheduled shifts
• Weekly payroll & cash management
• Ad hoc & routine full team communications
• Bookkeeping & accounting liaison
• Oversee store readiness for key inspections
• Perform routine maintenance reviews and manage routine 3rd party vendors servicing the location
• Run weekly manager’s meeting

Day In The Life

• Monday- Sunday availability | 50-55 hours/week | AGM's ideally have two days off per week
• Anticipated schedule: closing 1-2 nights per week (1 pm to 9:30/10:30 pm)
• Weekly Store Leadership Team Meeting Tuesdays at 3:00pm
• Time Expectations: During the training period (6 Weeks) you will accelerate through all roles within the restaurant before progressing to the different responsibilities of the AGM. As you see how all of these pieces fit together, you will learn how to think and what to look for when it comes to running all aspects of the operation.

Opportunity with HHC

As part of the Haven Hot Chicken Store Leadership team for Location 004, you are taking the first step towards a development track that can lead to continued growth and upward mobility within the company. As HHC grows its footprint with additional locations, the company will need to continue to grow the Leadership team. Working closely with the founders, you will have an opportunity to develop new skills, gain additional experience, and grow within the organization.

Additionally, rooted in HHC’s values, you are encouraged to bring a fresh perspective to the team in order to have an impact on the direction of the company. Continuous improvement is fundamental to the success of the company, and we count on all Leaders to participate in that process. We value all voices on our team and look forward to you joining us on this journey of growth with HHC!

Resources

• Store Leadership Handbook - Detailed breakdowns of critical tasks and routines
• Store Leadership Spreadsheet - Detailed tracking of sales, inventory, and team member data
• Store Leadership Documents - Include numerous tools to help with all aspects of daily operations (Setup/Breakdown Checklists, Hiring Guide and Ad, Policies documentation, Team Member on-boarding materials, etc.)
• Toast Backend Access- POS software that provides detailed daily sales reporting
• Sysco Backend and Ordering Portal access
• 7 Shifts Software - Comprehensive scheduling software for planning, budgeting, and building
• The HHC Founding Team is always available to help you learn and grow as a member of the Store Leadership Team

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid sick time
• Paid time off
• Paid training

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Application Question(s):

• In your opinion what makes for a strong team culture in a restaurant?
• What are key components to great customer service?
• Are you ServSafe certified as a Manager?

Experience:

• Restaurant management: 3 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location

johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.