Job description

Pay: up to $15 per hour (depending on experience)

Reporting to the Office Manager, the Title Clerk processes incoming titles ensuring transferability to buyer in an efficient and accurate manner.

Responsibilities and Duties:

• Make sure customers receive prompt, efficient and courteous attention. Notify Office Manager if a challenge arises with a title that cannot be resolved.
• Handle incoming calls from dealer representatives with title issues and/or questions.
• Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.
• Provide prompt and courteous service.
• Resolve any customer complaints in a friendly, courteous manner and advise Office Manager of all serious complaints or incidences.
• Receive by comparing the entire VIN number to Lien Release and any other paperwork that may be attached. Verify the odometer reading, release of liens, "free and clear" title, line of ownership is properly documented and that the titles contain no alteration. Ensure titles are delivered to purchasing dealer. File titles in appropriate location.
• Keep updated notes on outstanding problem titles to assure issues are resolved in a timely manner.
• Process payments for dealers – count checks, money orders, cashier's checks, and provide a receipt.
• Process check payments for dealers.
• Maintain knowledge of DMV laws and regulations as related to vehicle titles.
• Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
• Assist with all incoming phone calls.

PERKS & BENEFITS:

• Medical, Dental, and Vision benefits.
• 401K with company match.
• Generous PTO (paid time off).
• Access to opportunities to expand your skillset and share your knowledge with others across the organization.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Ability to commute/relocate:

• Bowling Green, KY 42104: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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