Job description

Job description

Med Tech Solutions (MTS) is a leading healthcare Cloud computing company focused on reducing the complexity of IT. We work exclusively with healthcare organizations across the United States, providing simple and cost-effective HIT and Cloud solutions. MTS is headquartered in Valencia, California, with regional offices in St. Louis, Missouri, Silverton, Oregon, Minneapolis, Minnesota and Morristown, New Jersey.

www.medtechsolutions.com

Job Description

MTS is currently seeking a Technical Support Analyst to join our Call Center Support team in the Central or Eastern Time Zone

The main goal of this call center position is to resolve technical support issues on the first call or escalate to the next team if a complex issue requiring more time.

This position is currently REMOTE with potentially reporting to a local office 2-3 days per week in the future depending upon the location.

Upon Hire the candidate will travel to our Oregon office for training. MTS to pay for expenses.

Essential Duties and Responsibilities

• Receive and review all incoming client issues via phone, email or online ticket portal. Create tickets if receiving directly via phone.
• Provide level 1 & 2 remote technical support on various issues such login issues, printing, network and basic desktop & server troubleshooting.
• Evaluate all incoming tickets. If unable to resolve, escalate to other resources as needed based on complexity or duration of support needed.
• Assist with managing server/desktops to keep them up-to-date with Microsoft and third-party patches virus definitions, and malware, using RMM software.
• Keep customer updated on status of all issues until resolved.
• Provide excellent customer service. Maintain professional communications through phone and email.
• Assist with internal requests within or outside the department as needed.
• Adheres to IT change control policies and procedures.
• Complies with all IT Policies, Procedures and Security Standards. Including but not limited to Role Based Access and segregation of duties.
• Comply with HIPAA and other Cybersecurity Frameworks guidliness.
• Occasionally go onsite to a client location if needed to resolve issue that cannot be done remote.

Qualifications and Requirements

• Strong customer service skills and call center experience
• Excellent communication, telephone etiquette, written and verbal skills. Proficient in English.
• Working knowledge of Windows and Microsoft applications
• Basic working knowledge of SQL preferred but not required
• Industry Certifications preferred including CompTIA, Microsoft Server/Azure/365, Cisco
• Excellent organizational skills
• A results-oriented approach
• Strong understanding of company products, policies, and services
• Strong problem-solving skills
• A high-level understanding of clinical processes
• Ability to function independently with minimal supervision.
• Ability to multitask or balance multiple priorities

3-5 years of related experience and/or training; or equivalent combination of education and experience:

• Call Center or Help desk type setting
• Healthcare experience preferred
• Electronic Health Record or Practice Management systems

Bachelor’s degree in Business Management or Information Systems preferred

Benefits: Benefits include PTO, paid holidays, training, various health plans to choose from, dental, 401k with company match, FSA option, disability insurance, and paid life insurance. Throughout the year, MTS has many employee social events, and team building exercises to make for a high energy, fun environment!

Job Type: Full-time

Pay: $22.00 - $32.00 per hour

Job Type: Full-time

Pay: $22.00 - $32.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay

Work Location: Remote

johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.