Ticket Office Coordinator

Ticket Operations

Footprint Center

Phoenix, Arizona

Job Summary:

Suns Legacy Partners includes several companies and many different departments that support the Phoenix Suns, Phoenix Mercury and Footprint Center.

Would you like to win championships and create sustained success? Suns Legacy Partners is looking for individuals that are committed to pursuing excellence and be part of creating memorable experiences.

Our Sports & Entertainment Services (SES) division is seeking part-time Ticket Office Coordinator to provide assistance to Ticket Managers in account processing activities within the Archtics system. Additionally, this role will act as a backup to Team Captains in troubleshooting escalated ticketing issues for Ticket Service Representatives (TSR) during events.

What we need from our Coordinator:

• Update Member/Group information on accounts including emails, phone numbers and Sales Rep contact
• Process the delivery of digital tickets
• Runs various departmental reports, including weekly receivables and post-game day ticket scan reports
• Search websites for ticketing resale issues
• Assist with the processing of payments submitted via CRM
• Act as the liaison between management, staff and guests providing a consistent level of customer service.
• Work as the team Captain and supervise staff to create a great customer experience for each interaction
• Handle research on Ticketmaster accounts when issues arise using TM Host, Archtics and TM1
• Assist managers with preparing briefing materials and conducting TSR briefings prior to events
• Resending tickets in TM Host, TM1 Sales and Archtics
• Provide change to TSRs as needed
• Reconcile TSR sales after shift (verify cash deposit, bank and credit card sales)
• Maintains regular and reliable attendance
• Other administrative duties as assigned

Our ideal candidate will possess:

• Knowledge of Ticketmaster Host, TM1 and Archtics
• Excellent customer service skills
• Excellent communication skills
• Friendly, outgoing personality
• Effective problem-solving skills
• Ability to work under pressure
• Proficient in Microsoft Office and Excel applications
• Proficient in social media platforms

Education and Experience:

• Prior experience as a TSR required
• Previous ticket operations experience required
• Previous cash handling experience required
• Spanish/English bilingual preferred
• Prior phone sales or retail experience is preferred

What can you expect:

• Flexible schedule includes weekends, evenings, some holidays and some overtime to meet business needs
• This is a Security Sensitive role due to the requirement to handle financial data and process payments
• Ability to stand for extended periods of time
• Must be able to work 60% of events each month
• Work Indoors, away from the elements
• L-Light Work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.
• Ability to work and communicate in noisy environments
• This role is computer based and will require extended periods of time working in front of a computer screen
• Repeating motions that may include the wrists, hands and/or fingers
• Ability to interpret data and respond accordingly
• Ability to Read, Write & Speak in English

Perks:

• Discounts at Fanatics Team Shop
• Tickets available for Phoenix Mercury and Rattlers games

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The work environment characteristics described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Sports & Entertainment Services, LLC is an Equal Opportunity Employer M/F/D/V