Job description

Summary: Westmoreland Cultural Trust is a regional leader in arts and entertainment and owns and operates the historic Palace Theatre and manages the Greensburg Garden and Civic Center, both located in Greensburg. WCT is seeking a highly motivated people person to enhance visitor experiences while ensuring operational efficiency. The Theatre Operations Manager reports to the CEO and is responsible to oversee daily operations of WCT events and shows.

Specific Responsibilities and Duties

Oversee all event operations for the organization including concerts at the Palace Theatre, free community concerts and events, and private venue rentals.

Develop an organization-wide sales strategy with procedures for all WCT event operations.

Proactively communicate and coordinate with all team members, including outside vendors and contracted workers to solve service, technical and operational problems.

Analyze operational and sales reports to identify opportunities and develop strategies to increase revenues and build brand awareness.

Manage security protocols and oversee security operations and personnel at shows and events.

Establish business systems and practices for a safe and efficient environment at all venues and to broaden communication for team members.

Co-manage, value, and negotiate all vendor contracts, catering, rentals, and event talent/entertainment.

Manage bar operations including marketing and sales, POS, inventory, and cash policies.

Inspire a visitor-friendly, helpful, courteous, respectful, kind environment for all WCT audiences and staff.

Responsible for frequent guest interactions to ensure legendary service resulting in membership retention and growth.

Assists with the planning, set up and execution of events, shows, and promotions, while taking ownership for the success of the event.

Ensures cross shift communication is consistent and accurate.

Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.

Job Requirements

• Excellent customer service and interpersonal skills.
• Hospitality/ Restaurant/Bar Management Experience
• The ability to motivate staff through a teamwork approach. Proven leadership skills that include delegating as needed.
• Proficient with all Microsoft Office software products. Experience with PatronManager, Salesforce, a plus.
• Available to work weekends with an active presence at shows/events.
• 4+ years in hospitality, event, food & beverage management with successful sales experience. POS experience a plus.
• 2+ years of experience as a supervisor.
• Ability to independently plan, prioritize, organize and multi-task in a fast-paced environment while providing efficient solutions.
• RAMP certification.

The Westmoreland Cultural Trust is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

Job Type: Full-time

Salary: $38,000.00 -$40,000 per year

Job Type: Full-time

Pay: $38,000.00 - $40,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Greensburg, PA 15601: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Supervising experience: 1 year (Preferred)
• Management: 1 year (Preferred)
• Hospitality management: 1 year (Preferred)

Work Location: In person

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