Job description

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Facilities Operations Specialist II position exists to be essential in work order system administration, property management, tier 1 issue response and plays a key role in safety management. The right fit in this position is someone who understands how building systems work, understands the big picture as well as the details, and is ready to embrace both the relational and technology challenges. The Facilities Administration Specialist II has a mastery of a work order systems, process flow, prioritization, and can easily navigate the technical aspects of building system controls. Requires general supervision and refers questionable matters to supervisor.

Essential Duties/Responsibilities:
Work Order and Service Administration:
Primarily liaison for task and project needs of the ministry, tenants, and the Facilities staff

Administrator of the work order system for communication, tracking, and measurements to ensure all work is complete to satisfaction and in a timely manner
Implements communication and safety protocols in cooperation fire warden and other safety programs
Gathers requirements for all ministry and tenant work requests from tasks to projects
Ensures requirements are clearly communicated to management, technicians and/or contractors to ensure accurate completion of projects
Punch-list staff and tenant work requests ensuring that the ministry and tenants receive a quality product
Builds and maintains safety, inspection, and preventative maintenance calendars in work order system and Outlook. Communicates timelines, results, and recommendations to appropriate leadership
Partners with leadership on work order prioritization to improve customer service and team efficiency
Uses work order system to manage inventory, assets, reorder points, and track spending costs by building and tenant
Tracks fixed assets, equipment maintenance schedules, and recommends repair/replacement schedules for clear actionable reporting and decision making
Builds a staff network across the ministry and all tenants who are trained in the work order system. Ensures maintenance needs are completed in a timely manner and captured in the work order system
Develops an ongoing review cycle of all contractors to support management. Ensures quality contractors and contracts for all trades
Actively pursues a partnership with the purchasing team to ensure ministry policies are followed while ensuring that the contractor and work accomplished represent the required performance and quality
Is responsible to submit purchase requisitions and maintain an organized file of vendor quotes and contracts
Presents scope and work requirements to Facilities manager and/or supervisor. Ensures that all completed work is in accordance with the scope and work requirements prior to paying contractors
Participates with Security on accurate campus key inventory and map while ensuring that the work order key distribution tables are up to date

Tenant / Property Management:
Primary point of contact for all on-site tenants for any service needs or contract questions
Operates as Tenant Services Specialist by evaluating monthly projects and services. Prepares and provides monthly tenant billing to Finance or as needed. Tracks and reconciles monthly expenses and present billing quarterly to tenants
Tracks all tenant direct and tenant share (NNN) expenses. Monthly and in a timely manner provides invoicing detail to the accounting team
Creates regular tenant informational emails as well as communicating any campus or building related news
Knowledgeable in contracts and amendments. Develops and maintains an understanding of contract changes and the implications of monthly charges and service levels for each tenant

Level 1 Service Response:
Is responsible for level 1 diagnostic support for HVAC, Lighting, Irrigation, and Fire systems. Able to perform computer-based adjustments to each system within set parameters and evaluate issues and determine the correct escalation path
Reviews all work requests in a timely manner from both staff or tenants and provide the initial response for any adjustments needed in the building controls
Proficient in Building Automation Systems aligning with strategy, managing impact to utilities, and giving direct vendor feedback on changes needed in programming
As practical, visits the location of each issue to ensure all aspects of the issue are captured. Address all aspects of the issue in each system or as required
Has an ability to diagnose issues based on system knowledge and prior experience. Assign the correct technician or contractor to the work

Team Coordination:
Participates in divisional event planning and implementation representing leaderships desire to create community
Organizes the general office area for efficiency
Primary liaison for team

Other Duties/Responsibilities:
Acts as part of Administrative Support Team for critical incidents

Assists with medical and other emergencies and fire alarms

Participates in fire warden and safety training programs

Performs other duties as assigned

Available for campus snow removal as needed

May be on call for critical systems response

Managerial Breadth/Scope of Job:
Oversees some contractors and inspectors on-site

Working/Environment/Physical Requirements:
Campus grounds

Multiple buildings

Office environment
JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:
Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values

Personal Characteristics:
Driven to quality and timeliness

Strong people skills

Mechanically and technically minded

Strong organizational skills with good attention to detail

Servant’s heart

Knowledge/Experience:
Associate degree or equivalent

3-5 years of related experience

Skills, Abilities, and Special Talents/Gifts:
Ability to communicate effectively (verbal and written)

Experience in computer related control systems

Good analytical skills to extract data and draw conclusions

Ability to establish and maintain rapport with co-workers as well as FOF managers and FOF employees

Ability to function in a team environment

Ability to handle several tasks at the same time

Must have good computer skills, data base experience a plus

Stewardship Requirements:
Provides central point of contact for contractor on small projects < $10K

May be asked to manage a purchasing card for supplies

Pay Range: $24.00 to $27.50/hr

FULL_TIME

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 30 hours or more per week are eligible for:

• Medical Plan
• Dental Plan
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts

Employees scheduled for 20 hours or more per week are eligible for:

• Legal Shield/ID Shield
• AFLAC
• Retirement Plan
• Vacation Time
• Sick Time
• Holidays
• Service Awards

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

• Temporary employees are not eligible for benefits.

Helping Families Thrive! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

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