Job description

Primary Purpose
Provide strategic and administrative change management support for business initiatives. Develop and implement targeted internal communications aligned with business requirements and priorities. Develop training and support materials, and implement training initiatives as needed.

Duties and Responsibilities

• Develop and implement targeted internal communications aligned with business requirements and priorities.
• Create and/or review technology-related communications that go out to end users; creating a consistent voice, documentation standards, and brand.
• Develop overall training strategies, create training and support materials, and implement training initiatives as needed.
• Manage internal communication channels and work cross-functionally to support effective and consistent change management strategies.
• Create and distribute timely end user communications around operational activities such as maintenance and outage notifications.
• Develop graphics, charts, and other visual objects that lend additional meaning to operational communications.
• Performs other duties as assigned (no more than 5% of duties).

Required Qualifications

• Bachelor's Degree in business, management, communications, or related field, and/or equivalent experience.
• 5+ years related experience within a technological/IT-related capacity

Skills and Abilities

• Excellent communication skills, including verbal and written
• Working knowledge of relevant business processes
• Ability to prioritize, organize and work on multiple tasks and projects
• Ability to learn quickly and change priorities as needed; curious with a technical aptitude
• Ability to think creatively and provide innovative solutions to client communications challenges/problems
• Must be a team player, with the ability to work in a fast paced, client-oriented environment with team members and a variety of stakeholders
• Proficiency using Microsoft Office Suite, Outlook Email, SharePoint, Adobe Photoshop, Adobe Illustrator, Adobe Premiere Pro, Adobe After Effects, Adobe Captivate, Camtasia, and Audacity.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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