Job description

Overall Responsibilities:

• Manage multiple concurrent work streams, each with multiple facets, in varying stages.
• Implement new ideas effectively within the company's culture.
• Employ a customer-focused approach to liaise between internal account managers, engineers, and partners outside.
• Serve effectively as an escalation point of contact, troubleshooting quickly and efficiently with a thorough, structured and customer-minded approach.
• Provide functional subject matter expertise, apply analytical skills, manage complex projects to major milestones, and prepare executive briefings and project presentations (ability to tell the story).
• Work with developers and partner companies to develop and launch robust, useful applications and product solutions.
• Collaborate closely with key application developers and cross functional team.

Top 3 Daily Responsibilities:

• Project management of complex technical projects along with triaging data.
• Ongoing communications about the overall Project/Program for the various stakeholder groups (engineers, account managers, partners, etc.), both internally and externally with key partners.
• Efficiently manage technical projects, meeting technical milestones and deliverables on time, etc.

Mandatory Skills/Qualifications:

• BA/BS in any field.
• 3-5 years of working experience.
• Solutions and client service-oriented, with an emphasis on creativity and relationships.
• Solid project management skills (PMP preferred) on complex technical projects with the ability to implement and drive projects forward while working collaboratively with internal and external clients.
• Comfortable taking ownership of projects and leading a team to delivery -- strategizing on approach, looping in stakeholders, tracking dependencies and risks, estimating timelines, creating project plans and organizing collaboration, etc.
• Ability to collaborate on projects, constantly coordinating with team members and other project owners.
• Deep interest and ability to analyze data and the ability to see beyond the numbers to drive sound decision-making.
• Proven organizational skills with attention to detail and the ability to prioritize and work well in an environment with competing demands.
• Ability to work in a team environment with a high sense of urgency.
• Exceptional written and verbal communications skills as well as strong interpersonal skills.
• Detail oriented and thorough.
• Comfortable in a technical environment, using technical terminology, etc.
• Familiarity with gSuite (Google calendar, docs, etc.)
• Experience with SQL and using general relational databases.
• 2-3 experience working with web technologies, including HTML, CSS, JavaScript and HTTP.
• Experience with systems design and/or coding in a general purpose programming language.
• Programming language: Python preferred

Non-Essential Skills/Qualifications:

• Expertise with Google Sheets.
• Familiarity with YouTube Google Ads campaigns.

Job Type: Contract

Pay: $30.00 - $38.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Boulder, CO 80301: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Preferred)

Work Location: Hybrid remote in Boulder, CO 80301

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