Description

• Manage projects to deliver customer business outcomes for transactional and subscription projects
• Provide leadership, hold customers and the project team accountable to deliver projects on-time, within budget with high quality, while achieving customer satisfaction
• Perform overall project-level planning and lead execution
• Provide vision, strategy, and business objective alignment to lead end-to-end project implementation
• Responsible for project metric tracking, and managing project financials and profitability
• Identify opportunities for additional business and provide input to presales and renewal evaluation
• Identify risk, issues and develop risk response strategy
• Lead the execution of contract Change Management process
• Manage Partner delivery and commercials when 3rd party technical delivery resources are engaged on program
• Build Cisco's project community by sharing lessons learned, best practices and participating in the PM Role Community

Decision Making / Impact

• Decisions impact the quality, efficiency, and effectiveness of own team; may impact closely related teams through quality of output and service provided .
• Manages small projects with low to moderate risk; changes are usually internal to Cisco; there are only a few interdependencies, and the solution uses existing technology or requires a small modification to existing technology.

Role Specific Responsibilities

• Defines and validates the project scope, project plan and schedule for moderately complex projects; defines metrics for projects success; select and apply standards (e.g., delivery process, roles & responsibilities, operational norms, compliance).
• Identifies risks to project success and creates mitigation plans.
• Manages project delivery process, scope, and costs of moderately-complex projects under broad supervision, drives completion of the project.
• Manages stakeholder relationships; develops and executes communication plan.
• Manages change by identifying impacts of the project, building awareness and support for change within the organization and contributing to development of training.
• Evaluates project results against success metrics, recommends or implements changes to processes , resources and solutions that improve productivity and end product.

Scope

• Works on moderately complex problems and considers relative value of several alternative solutions to potential issues before confirming a final decision as to the path forward

Complexity

• Helps drive process and manage projects .
• Solves highly complex problems and is able to identify viable and often innovative options, and uses analytical skills and judgment to recommend an appropriate solution

Expertise
Bachelors + 7 years of related project/program management experience.
Masters +4 years of related experience.
Masters’ certification in project management preferred.

Role

• Provides training/guidance to new team members.
• Lead projects and initiatives.
• Leadership experience in an Agile software delivery environment
• Experience in customer relationship management
• Demonstrated ability helping Agile teams achieve delivery outcomes and quantifiably improve delivery metrics
• Commitment to servant leadership and optimization of self-organizing teams
• Understanding of and commitment to Agile values, principles, and practices
• Possesses a high level of Integrity.
• Must be Flexible. Proactively seeks the advice and suggestions of peers, subordinates, and superiors. Adapts strategies and tactics to fit fluid circumstances. Is flexible in how he/she sees events.
• Continuously Develops Others.
• Fosters Excellence in Communication