The Harris Center for Mental Health and IDD (“The HARRIS CENTER”) is looking for a Team Lead Integrated Care Coordinator to join our team! Under the general direction of the Practice Manager, the Team Lead of Integrated Care Coordination performs administrative duties involving day to day operations of the unit, training, supervision of the work performance of designated integrated care coordinator staff. Responsible for planning, organizing, and conducting team meetings. May provide clinical services to consumers at assigned work sites. Is responsible for carrying out program/unit goals and objectives. Responsible for program planning and development inclusive of Utilization Management oversight. This position is responsible for ensuring staffing coverage for all essential roles. This position requires travel, flexible hours, and provides coverage in the absence of the Practice Manager.

What you will do:

• Provides supervision to designated unit staff to facilitate optimal supervision in the performance of job duties/activities (includes individual, chart reviews, coaching, etc.)
• Evaluates work performance of staff supervised and institutes written disciplinary actions for substandard performance when needed in collaboration with the practice manager to include but not limited to productivity standards, treatment plan authorization and documentation, service provision documentation and data submission.
• Monitors compliance with agency and program requirements and/or service provision requirements, productivity standards, treatment plan authorization and documentation, service provision documentation, and timely data submission, including Shelter Plus CARE requirements.
• Works collaboratively with team nurses and other providers in providing consultation to clinical staff to facilitate continuity and effective clinical care delivery.
• Plans and conducts team meetings in consultation with the practice manager and appropriate team members as needed.
• Provides ongoing consultation for staff in the clinic regarding procedures, resources, clinical and personnel issues.
• Participates in patient care monitoring to review the quality of clinical care; may be responsible for unit audits and completing plans of improvement.
• Provides clinical coverage as needed for supervised staff and arranges for coverage to ensure continuity of services.
• Responsible for compliance with United Healthcare/Optum contract and agency mandatory training requirements and works collaboratively with the clinical trainer to identify and ensure job related training needs are met.
• Participates in the hiring and termination process of supervised staff as assigned by the practice manager.
• Performs administrative duties as assigned by practice manager or Integrated Care Director in the absence of the practice manager.
• Institutes procedures/actions to follow-up on incidents/safety issues that pose a liability risk for the agency and/or have a significant impact on the quality of consumer care.
• Performs related work as assigned. Adapts to changing work requirements.
• Demonstrates ethical conduct in all clinical and professional activities.
• Complies with agency policies and procedures, accrediting/regulatory bodies, and performance contract documentation requirements.

What qualifications you will need:

• Bachelor’s Degree or equivalent
• Must have 12 months’ experience working in a mental health setting.
• Must have basic knowledge of principles of the development, implementation and documentation of individualized care and treatment for a wide range of psychiatric conditions.
• Maintains current licensure/credentials with appropriate state licensure regulatory board.
• Ability to effectively lead others.
• Strong communication skills with ability to effectively converse and listen to others and construct clear and concise written communication.
• Ability to identify and offer solutions to resolve problems, using knowledge of the organization to identify helpful resources.
• Effective time management and organizational skills.
• Able to utilize basic Word and Excel documents.

What we have to offer:

The HARRIS CENTER offers competitive salary, excellent benefits package, retirement plans matched with company matching, prior service credit towards generous PTO accrual, outstanding wellness programs and professional development.

Employees can also take advantage of business casual dress code, corporate discounts, and gym memberships. New hire referral bonus, discounts are also available on an optional basis. These include mobile phone service, fitness centers and other wellness amenities.

What else you should know:

This posting is associated with position #99555

About us:

The HARRIS CENTER is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The HARRIS CENTER provided care to over 79,000 people in fiscal year 2019 and has an annual budget of over $275 million.

As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The HARRIS CENTER provides a full continuum of services at 86 different sites across Harris County. In addition, services are provided in more than 42 different languages as well as sign language in order to better serve what is one of the most diverse and multi-cultural communities in the nation.

By utilizing the unique expertise of its more than 2,300 employees, The HARRIS CENTER is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.