Job description

Company Overview

For the third consecutive year, Forbes has ranked Educational Systems Federal Credit Union as a top credit union in the State of Maryland. It’s an honor to receive this designation as the ranking is based on our members’ feedback. Our success is a result of our employees’ commitment to making a difference each and every day and helping the members of the education community achieve their financial goals and dreams.

Educational Systems Federal Credit Union is a not-for-profit financial cooperative whose core purpose is serving the education community. This makes us different from other financial institutions. Not only are we member-owned, but we are committed to our mission to grow by helping the members of the education community achieve their financial goals and dreams. We have accomplished this by upholding our values of integrity, excellence, commitment and respect while continually striving towards our vision to be the premier financial services provider for the education community. We’re a fast-growing organization with over $1.2 billion in assets and 13 branches, serving 85,000 members across eight school systems and three community colleges.

Vaccine Requirement

Educational Systems Federal Credit Union is committed to the health and safety of our employees, volunteers, and members. As such, we will require that all newly hired members of our team be COVID vaccinated two weeks prior to their first day of work. In accordance with applicable laws, we will consider exemptions to this requirement.

About This Career Opportunity

The Systems Engineering Manager is responsible for the overall design, implementation, and management of corporate compute and storage solutions, virtualized server and desktop environments, and local area network management. This includes effective provisioning, installation/configuration, operation, and maintenance of associated solutions at all corporate data centers, back office locations, and branch locations. The Systems Engineering Manager will also be responsible for managing and assisting with resolution of trouble tickets received at both the client/technical support and escalated system engineering support queue levels.

This position will be responsible for managing the Systems Engineering team on a day-to-day basis. Provide direction and employee educational opportunities to promote engagement and development. Provide regular coaching and ongoing feedback, including day-to-day direction as well as establishing and managing team projects and goals. Ensure timely delivery of formal performance evaluations and make sure that policies and procedures are created and reviewed on a regular basis. This individual will participate in technical research and development to enable continuing innovation within the existing infrastructure, as well as adhering to corporate change control process documentation and incident response processes, and is included in on-call responsibilities during off-hours support.

Major Responsibilities

§ Systems Engineering Team management. Daily oversight of ticket support/resolution, team project management, and personnel time management. Carry out continual staff improvement and completion of yearly team evaluations/reviews.

§ Data center management. Support and maintain all aspects of physical data center environment including power, environmentals, demarc, low voltage, and disaster containment solutions.

§ Virtualization systems design, implementation, and management. Support all aspects of a vmware vSphere infrastructure inclusive of backups, optimization, monitoring, disaster recovery, and high availability.

§ Systems Support and ticket resolution. Manage ticketing queue for the Systems Engineering team on a daily basis and make sure all ticket requests are assigned and closed in a timely manner.

§ Directory services design and management. Maintain a robust Active Directory infrastructure inclusive of regular patching/upgrades, organizational unit cleanup and maintenance, and group policy management oversight.

§ Systems administration and management. Maintain and support all windows server physical and virtual instances, including OS upgrades and patching. Oversight and implementation of application installs/upgrades in conjunction with the applications support team.

Education and Experience

§ Bachelor’s degree from a four year college/university, or ten years related experience; or equivalent combination of education and experience. At least 5 years of prior personnel management experience is required.

§ This position requires advanced knowledge of Microsoft Windows and Active Directory. This includes extensive knowledge of Windows server and client operating systems as well as supported hardware requirements. This position also requires a working knowledge of the Microsoft 365 product suite and deployment scenarios. The position requires management experience with Citrix-based virtual desktop solutions, VMWare virtualization platforms, Veeam and Zerto replication and backup toolsets, and Microsoft Exchange. Also in-depth experience with server host and storage area network products as well as associated hardware and network peripherals.

§ Must possess a working knowledge of system security concepts, directory services, and networking protocols.

§ MCSE, Azure, and VCP certifications preferred but not required.

§ Strong personnel management experience, organizational skills and ability to coordinate complex activities and prioritize conflicting demands. Must have excellent analytical skills. Must have a thorough knowledge of Microsoft Office. Demonstrated telephone and interpersonal skills. Provide exceptional member service and tactfully manage business relationships, internally and externally. Demonstrated professionalism, diplomacy, composure and flexibility. Ability to appropriately handle confidential and sensitive information.

§ Effective verbal, written and interpersonal communication skills. Proven ability to present findings and conclusions clearly and concisely to all levels of employees, management and/or vendors. Knowledge of NCUA and FFIEC regulations, GLBA, PCI and other information security requirements and framework knowledge of the financial services industry is helpful but not required.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• * Educational Systems Federal Credit Union is committed to the health and safety of our employees, volunteers, and members. As such, we will require that all newly hired members of our team be COVID vaccinated two weeks prior to their first day of work. In accordance with applicable laws, we will consider exemptions to this requirement. Are you in compliance with this requirement?
• * Can you please provide a general idea of your compensation requirements

Work Location: Hybrid remote in Greenbelt, MD 20770

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