Job description
(IT) Systems Engineer
Brief Description of Sunnova
Sunnova is a different kind of Power Company, offering solar and storage services to homeowners within the United States and its territories through our network of local solar dealers. Our mission is to Power Energy IndependenceTM and change the energy industry. At Sunnova, we believe in achieving more by working together; our diverse workforce allows an inclusive and innovative culture to power our long-term growth. Our people focus on thinking beyond traditional limits – and to do that, we need the creativity and energy of every person.
Come be a part of the fastest growing segment of the energy industry!
The (IT) Systems Engineer - BA Position
Sunnova Energy is currently searching for a
Systems Engineer Business Analyst to be responsible for ensuring effective computer operations processes, controls, projects and documentation so that end users can accomplish organizational tasks. This role provides some technical assistance and support along with project support for initiatives, routine challenges and complete program’s related to computer systems, software, hardware, cyber defenses, cyber monitoring, auditing and event logging. The successful candidate must be a self-starter, able to manage multiple tasks simultaneously, work well under pressure, own deliverables end to end, employ advanced data analytics techniques, and demonstrate solid pattern analysis.
(IT) Systems Engineer Responsibilities
- Works in a team to make changes to systems/platforms in accordance with best practices and team procedures/policies within defined framework(s) and leveraging change management tracking tools/platforms. Some of these changes may be IT services/software project deployments or significant upgrades.
- Performs regular log reviews and meta analysis on supporting platforms, escalates and reacts to evidence-based need(s) for security and platform stability and enhancements.
- Role is both internal and customer facing with clients in the general business and with development teams in IT. May assist with analyzing ticket/case data to find opportunities for process enhancements.
- Assists Engineers with coordination and planning related to software Installs, modifications and repair/replacement activities. May assist in managing and planning for end-of-life for computer hardware, operating systems, firmware, patches, cloud and hybrid platforms and local devices.
- Will assist in provisioning process for infrastructure related accounts for Google Cloud/Apple Dev cloud-based systems following identified processes (and in some cases helping to create process).
- Involved with sprint planning using Agile project planning methodology.
- Works in a team environment to respond to manage and work on process improvement for workflows where escalations and change opportunities are converted into change issues/tickets and are managed through the change management life cycle. Works with various stakeholders and Project Managers to plan out resource loads and identify delivery time frames.
- Makes recommendations for new procedures, processes, services and tools to address stability and security enhancements or cost savings.
- Monitors licensing utilization and hardware inventory as necessary; analyzes budget for projects in concert with Project Manager.
- May be involved with organizing and testing related to pending software/firmware/hardware updates or new roll-outs.
- Participates in scheduled audit tasks; assist with audit functions and regular change management organized release and maintenance periods.
FLSA Status: Exempt
Minimum Requirements
- Education required: Bachelors Degree or significant relevant industry experience
- Minimum years of experience required: 6 years or more of progressive IT support roles, or other relevant experience proving capacity for strong communications, learning complex topics in short order and excellent writing skills.
- Demonstrated ability to deliver superior customer service, communications, dynamic team interpersonal skills and ability to work with remote staff.
Preferred Qualifications
- Bachelor’s degree in a computer science or mathematics.
- Experience with Salesforce.com and other cloud solutions preferred
- Experience with SSO solutions like Azure and/or OKTA SSO or other competitor.
- Experience with cloud file sharing platforms like Egnyte and/or OneDrive.
- Experience or certifications in AWS Security, Architecture, AWS SSO or related AWS products and functionality.
- Experience with cloud SaaS platforms like Smartsheet, LucidChart, MS Teams Phone, RingCentral, Atlassian products like JIRA, BitBucket, Confluence and Bamboo. Other platforms like New Relic, Meraki, DocuSign Admin and Integration, ProofPoint, Netwrix, Splunk, Heroku, Tableau, eOriginal, Carbon Black (or similar tool), Experian and Xhibit.
- Experience with any or all of the following: AWS IAM, Microsoft Azure, Microsoft 365 or Google Cloud role/security customizations, Splunk, Proofpoint, InTune, SCCM, Auto Pilot, configuration and administration.
- Experience supporting, configuring and trouble-shooting desktops, laptops, and other office peripherals in an office setting; experience configuring and troubleshooting devices including but not limited to smart phones (iOS, Android) tablets, proprietary devices, cloud and local servers, SaaS solutions and middleware.
Additional Knowledge, Skills and Abilities that Add Value:
- Systems Management tools as well as Azure AD Premium or AWS Active Directory service.
- Working knowledge of Microsoft Windows 10/pro/enterprise and Apple OS for iPad/Mac
- Experience with PC imaging, PXE Boot and desktop management including application deployment and driver and .MSI file updates – SCCM and/or MS InTune, End Point Manager and Configuration Manager.
- Experience with administering Office 365 – MS Teams, Exchange, Excel, OneDrive and/or SharePoint.
- Moderate to highly skilled Excel skills highly desired.
- Experience participating in penetration testing (PEN) exercises.
- Demonstrated knowledge of one or all of the following; SQL, Python, PowerShell and/or Selenium script ability.
- Strong written, and oral communication skills, and a willingness to “do whatever it takes” with high energy within a collaborative team environment; high degree of professionalism. May be asked to provide writing sample.
- Experience utilizing a help desk ticketing system to record and track customer reported incidents and track time to cases.
- Experience testing new software releases including internally developed systems.
Working conditions:
- Hybrid work schedule split between home and an open office environment.
- Occasional nights/weekends when workload and/or project deliverables require.
Physical Requirements:
- Able to lift up-to 25 pounds and maneuver equipment unassisted.
- Ability to move around the office to various workstations and storage rooms.
- Ability to type or use assisting technologies for writing.
Location:
- Houston, TX
Benefits:
Sunnova offers a generous employee reward package that includes:
- Comprehensive benefits
- Competitive compensation & annual bonus
- Paid time off, including 10 holidays and Maternal/Paid Parental Leave
- Cell phone allowance
- Free access to onsite fitness center in Houston and/or discounted fitness memberships through health provider
- Complimentary garage parking in Houston
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