Job description
Job ID: 2303878
Location: WASHINGTON, DC, US
Date Posted: 2023-04-04
Category: Information Technology
Subcategory: Network Technician
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is seeking a Systems Analyst (Tier II) to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including some weekends and holidays.
This role may be temporarily remote due to Covid-19, but could be asked to return to the office at the request of the customer at any time. Shifts are not yet determined.
Description of Duties
- Monitors, controls, troubleshoots and remediates system related problems in a data communications network.
- Performs second-level problem determination, incident resolution, service request completion and periodic system health checks.
- Interfaces with end users and Tier III support elements.
- Monitor, track, analyze and respond to system alerts. Coordinate and perform system recovery activities.
- Configure, test/troubleshoot, deploy and issue IT assets to include mobile devices, tokens, laptops, etc..
Qualifications
Required Education & Experience
- AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience
- Ability to focus on ticketing and monitoring systems for sustained periods.
- Ability to follow standard operating procedures and comply with data entry standards.
- Strong oral and written communication skills with experience working directly with end-users, including VIPs.
- Basic knowledge of networking principles (TCP/IP, DHCP, DNS, NAT, switches, routers, ports, etc.)
- Basic knowledge of mobile device platforms (iOS, Android and Blackberry).
- Basic knowledge of Microsoft Windows 10 workstations.
Required Clearance
- Active Secret or Top Secret preferred.
- Ability to obtain Secret or Top Secret Clearance
- Must obtain Interim Secret clearance to start work.
Desired Experience & Certifications:
- CompTIA A+, Network+, Security+
- ITIL Foundations
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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