• Provide user account management for Pediatrics' users. This includes processing new AD accounts, deprecating old accounts, and managing updates. Role also involves managing UF Exchange email accounts.
• Participate with systems admin team pertaining to server and storage system builds, maintenance, and troubleshooting.
• On Call Support. Various faculty and staff in Pediatrics work over the full 24-hour cycle; as such, the Department maintains an after hours technical support component. This position will be part of this on-call support team providing after hours end-user technical support. Support is provided remotely via phone or video, although a physical presence can occasionally be required. The on-call commitment typical ranges from 7-1O days a month.
• Position will be responsible updating and maintaining all departmental IT related documentation in our wiki-based IT documentation site. Documentation must be accurate, timely and user/audience specific.
• Assist the workstation management team with workstation management policies, image and software deployments.
• Other duties as assigned

$55,000-$68,238

Associate’s degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

• Previous experience with UFHealth IT and UFIT preferred. Experience or familiarity with UFEM technologies is also preferred.
• Ability to work effectively with IT colleagues across the enterprise.
• Must possess a demonstrated track record of excellent customer service.
• Demonstrated proficiencies related to Windows Server OS and related technologies; MS Active Directory, DFS, Group Policy, RDS, IIS, PowerShell, windows imaging technologies.
• Ability to determine project requirements.
• Ability to troubleshoot complex application and integration problems and devise appropriate resolutions.
• Ability to evaluate workflows and strategies to maximize efficiency.
• Experience with various server and workstation/mobile operating systems (for example, Windows, macOS, iOS, Android). Experience with internetworking other operating systems.
• Experience in MSSQL, VMware vSphere, and VMware Horizon VDI is highly desired.
• User level familiarity with UF enterprise applications, including PeopleSoft and PersonHub.

In order to be considered, you must upload your cover letter and resume.

The University of Florida is committed to non-discrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information and veteran status in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

This is a time limited position.

This requisition has been reposted. Previous applicants are still under consideration and need not apply.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.