About JobTrain

JobTrain is a nonprofit organization on the move. We are delivering best in class outcomes, increasing our reach by expanding regionally, and we have committed to an ambitious new expanded mission to help our community to advance beyond the initial job placement, providing career advancement programming to help them achieve “full economic mobility.”

Born out of the civil rights movement in 1965, we now serve those in need of job training or other services that will advance their economic mobility at one of our Bay Area career or training centers. We create an environment and workspace where our staff reflects the diversity of the communities we serve, fostering a safe and welcoming place for our clients. We deliver on some of the best outcomes in the workforce development field, with a vision to provide our clients with the long-term support they need to achieve full economic mobility.

We are growing, and we need your help!

About the Role

The Supportive Services Lead provides direct services to clients including assessment of needs, intensive referral, and case management serving members of the community but with an emphasis on serving students in JobTrain career training programs. The Supportive Services Lead with also lead and coordinate the overall delivery of supportive services throughout the different programs at JobTrain and represent JobTrain among the community of social service and safety net providers building relationships to share referrals.

This role may require some travel within the counties of San Mateo, Santa Clara, and Alameda and evening work.

Responsibilities

Outreach

• Perform outreach in the community, such as group presentations, 1-1 meetings, tabling at events, etc. to connect with potential partners, service providers, and individuals from JobTrain’s target client base to communicate JobTrain services and provide information on how to gain access to enroll in our programs

Services / Resources

• Conduct research to identify appropriate resources to meet client needs (i.e., financial, wellness, legal, etc.).
• Seek out, vet, and build relationships with appropriate service providers and ensure that the benefits and resources made available are the strongest and most appropriate set of services to meet the needs of the clients / students we serve.

Clients / Case management

• Assess client needs and determine their eligibility for a wide range of social services.
• Work with clients to gather and verify information needed to complete relevant application forms for Public Benefits, and other social services and ensure they are submitted.

Data / Reporting

• Enter data in relevant database(s) accurately and in a timely fashion. This includes participant data and demographics; outreach activity; referrals; and outcomes.
• Serve as a liaison with internal teams to ensure that delivery of supportive services is captured throughout the organization, and useful metrics are in place to monitor effectiveness of services.

Lead / Coordination

• Serve as Lead to coordinate the provision of supportive services in all JobTrain programs by monitoring the demands in each program and sharing best practices regarding: case management; current services / resources; ensuring access to resources; and recommending the appropriate level of service for clients.
• Monitor activities and feedback to create and improve the internal referral process the process to work with the most effective external referrals.

Qualifications

We strive to find candidates who have the qualifications for the role, but who are also aligned with our values of teamwork, community and leadership and have a commitment to advancing diversity, equity and inclusion. The specific qualifications for this role are listed below.

Experience

• Experience conducting individual assessment to determine client needs.
• Experience providing counseling services, ideally to adults.
• Experience with a broad and deep variety of resources
• Workforce development (LMI, labor force dynamics) as it relates to job placement and / or managing a caseload and / or account management or grant management experience.
• Direct experience working with specialized populations experiencing barriers to employment (i.e.: immigrant families, people experiencing homelessness, low-income/public assistance, justice involved, long-term unemployment, mature workers, DV survivors, etc.) In depth experience with

Required Knowledge, Skills, and Abilities

• Technical Knowledge: Knowledge of relevant supportive services resources in the BA; knowledge of grant funded programs and relevant reporting requirements.
• Client Service Orientation: Excellent customer service and client rapport-building skills by maintaining and modeling a professional demeanor while efficiently performing the required job duties.
• Communication Skills: Ability to guide conversations to assess individual needs effectively and efficiently. Proficient and comfortable speaking in public. Conversational Spanish is required.
• Organization Skills / Attention to Detail: Ability to manage a caseload by assessing and meeting client needs to help with barriers to employment, staying organized in follow up, ensuring documentation is up-to-date, and reporting approved applications for benefits.
• Leadership / Collaboration: Ability to play a lead role in a team and collaborate through a lens of empathy, compassion, equity, innovation & inclusion.
• Initiative / Independence: Ability to work independently, autonomously and toward JobTrain’s mission and career center goals (i.e.: organization & task management, set and meet personal and professional goals, use adequate discernment).
• Computer / Software Skills: Broad familiarity with computer software and systems (i.e.,: MS Suite, spreadsheets, meeting technology, etc.) with an ability to use computer technology proficiently to effectively and efficiently complete tasks.
• Travel: Must be able to travel to different sites as needed, within Santa Clara, San Mateo, and Alameda Country including evenings and weekends

COVID-19 Certification

JobTrain requires that all employees be fully vaccinated against COVID-19, except as required by law. Any employment offer will be contingent upon satisfactory proof that you are fully vaccinated from COVID-19, subject to reasonable accommodations for medical or religious reasons, and/or as otherwise required by applicable law.

Physical Demands

• Ability to sit and stand for long periods of time.
• Ability to occasionally lift and/or move up to 25 pounds.
• Ability to complete computer work for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While we continue to monitor our Return-to-Work policy, this position will start off in a hybrid working model with 50% working remote and 50% of this position will require meeting in-person with the clients and other team members. Requires the ability to work and succeed in a remote environment.
• Local travel may be required up to 25% of the time
• Normal office environment. The noise level in the work environment varies between quiet and moderate.
• Some working environments may include working outdoors, or in a co-located space with other agencies or non-profit organizations.
• Occasional work on nights and weekends.

Compensation and Benefits

JobTrain offers a competitive salary ($27.91 -$35.89) and benefits package including health insurance, dental insurance, vision, acupuncture and chiropractic, paid time off, retirement program employer match, long-term disability and life insurance.

While the full range for this role is listed above, the hiring range is likely to be $27.91 - $31.90 based upon various factors including budgeted funds, internal equity, and relevant experience.

Additional Information

We want applicants who are interested in JobTrain’s mission, and we encourage you to attach a cover letter to explain why you are interested in JobTrain and how your experience matches with our needs.

At JobTrain, we take the interview process very seriously. If you are selected to move through the process you should expect a couple of telephone screen calls and one or two Zoom / on-site interviews as part of the interview process.

JobTrain is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Additionally, JobTrain does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, physical or mental disability or national origin.

Also, please note:

• Our focus is on local candidates, we do not offer relocation benefits.
• Successful candidates must have legal residency and work eligibility in the United States (per INS Form I-9 instructions).
• JobTrain will require the successful candidate to undergo a background check.

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