Job description

Compensation: $22-$24/hr
Availability: Monday - Friday 7:30am - 4:30pm

Duties & Responsibilities:

• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries
• Be the first point of customer contact for general inquiries about orders, scheduling, delivery of products, etc.
• Adeptly handle all customer inquiries and requests
• Accurately enter quotes and orders using ERP system (Prophet 21)
• Learn, understand, and utilize the automated or semi-automated systems and processes put in place by our Solutions team, including vending machines, wireless warehouse, and other related processes and systems
• Expedite all open quotes and orders with urgency and accuracy
• Check on inventory specific to the customer, ensuring that all Min/Max levels and safety stock are adequate
• Focus on customer-specific requirements
• Act as a liaison between Account Managers, Specialists, Customer Experience Managers, and other departments as needed
• Provide backup services for the customer service team at the Portland Branch
• Engage in continual learning of all services, programs, processes, and product offerings
• Follow all customer guidelines and procedures as it pertains to your positionFollow all on-site safety and emergency procedures

Stay current on all required training and certifications

• Perform other duties as required

Qualifications:

• 2-3 years of relevant customer service, warehouse, or related experience. Food service or retail is great!
• Must have a valid driver’s license, own transportation, and satisfactory driving record
• Proficient in MS Office, specifically Outlook and Excel
• Excellent verbal and written communication skills
• Be comfortable interacting with customers daily
• Strong organization, planning, and prioritizing abilities with attention to detail
• Self-motivation and the ability to work independently are essential
• Flexible and adaptable and able to change focus daily
• Problem solver
• Sound technical ability and willingness to work with computer hardware
• Experience with ERP-type computer programs preferred
• Must be able to lift 25lbs on a consistent basis, and up to 75lbs on occasion

COVID – 19 Precautions:

• Please note that this role will be an in-office (Portland, OR) position with proper social distancing guidelines
• CDC Guidelines
• You will be driving to client sites throughout the Portland area - Multnomah, Clackamas, and Washington Counties and into SW Washington to Longview/Kelso

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at h r @campuspoint.com or 1+206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy .

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Portland, OR: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: In person

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