Job description

The SDSU IT Support Desk is growing, and we need a position to support our Rapid City locations. If you are looking for an opportunity to learn and grow your technology skills, this may be the opportunity for you!

Job Responsibilities: Provides advanced computer support activities and directs projects to ensure clients computers are functional and performing efficiently. This would include computer labs, equipment, classrooms, simulation rooms etc. This position primarily supports SDSU Rapid City locations with remote support to other locations as needed.

Knowledge, Skills & Abilities:

Knowledge of:

· A wide variety of computer software, hardware, and peripherals.

· University IT Security standards and incorporates that knowledge in the support process.

· Interpersonal and customer service skills in assisting and responding to questions from users.

· Hardware and software troubleshooting.

· Experience in installing operating systems and software.

· Industry standards such as ITIL (information technology infrastructure library), ITSM (information technology service management).

Skill & Ability to:

· Diagnose and resolve workstation, laptop, and network problems.

· Operate a variety of software applications.

· Establish effective working relationships.

· Communicate effectively with others.

· Work as part of a team.

· Demonstrate a willingness to learn.

Required License: Valid driver’s license.

Comments: South Dakota State University is a tobacco free environment. It is the policy of the university to maintain a drug-free environment and to thereby establish, promote, and maintain a safe and healthy working and learning environment for employees and students. This position is subject to the university’s Drug and Alcohol Testing Policy 4:14. Employment is contingent upon a successful background check. Posting #: CSA01678P

Benefits: South Dakota State University offers an excellent comprehensive benefits package including medical, dental, and vision coverage for the employee, spouse, and dependents; life insurance; long-term disability insurance; paid holidays; educational assistance; retirement plans; and a generous vacation accrual and sick day allowance.

Application Procedures: South Dakota State University accepts applications through an online employment site; to apply, visit https://YourFuture.sdbor.edu. [SE5895 - 08104]

South Dakota State University promotes access to and opportunities for all to receive the benefit of and participate in education, research, and service and is especially interested in candidates that can contribute to this land-grant access mission. SDSU is an affirmative action, equal opportunity employer. All qualified applicants will receive consideration without regard to, and SDSU prohibits discrimination on, the basis of sex, race, color, creed, national origin, ancestry, citizenship, gender, gender identification, transgender, sexual orientation, religion, age, disability, genetic information, veteran status, or any other status that may become protected under law against discrimination in the offering of all educational programs and employment opportunities. Arrangements for accommodations required by disabilities can be made by emailing HR@sdstate.edu. Individuals with concerns regarding discrimination should contact: Equal Opportunity Officer/Title IX Coordinator, Human Resources, Morrill Hall 100, SDSU, Brookings, SD 57007, 605-688-4128.

Job Type: Full-time

Pay: $19.70 - $24.62 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: In person

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