Job description
Manage all aspects of the Supply Chain Warehousing and Logistics operation. Directly responsible for managing the Warehouse personnel, all warehouse technology/systems across the territory and all logistics operations related to Parts. Provides support to all warehouse operations including racking/shelving layouts, warehouse setup and process flow. Provide leadership and vision for the people in alignment with the department and corporate mission and objectives. Increase client satisfaction at continually lower real costs.
Essential Functions
- Manage the Central Warehouse operations to ensure all are effective and efficient.
- Recommend and assist in implementation of the warehouse and supply chain processes, technology, and systems. Ensure consistent parts storage, picking, packing and efficient delivery of items across the Empire network.
- Provide project support as needed across the territory, including projects such as new layout and design, racking/shelving additions or movement and new technology implementation.
- Support logistics and freight operations across the Empire network through design and management of appropriate delivery schedules and routes. Act as liaison between Caterpillar, Empire Transport, and other freight vendors.
- Maintain unparalleled client service excellence for the Parts organization.
- Manage the Warehouse Management and Delivery Management systems to ensure all required processes and technology are working and maintained.
- Collaborate with other workgroups to ensure all parts and components are processed to ensure the most reliable delivery as possible.
- Achieve margin and market share goals established by executive leadership.
- Plan, direct, organize, coordinate, and lead a team to achieve fiscal and strategic business objectives.
- Cultivate, develop, and train strong individuals and a high-caliber team.
- Create an environment of ownership where each person is responsible and accountable for their performance.
- Continually plan and forecast staffing requirements.
- Work safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures, and standards.
Additional Responsibilities
- Provide proper and accurate accounting and management reports. Know the current systems, projects in progress and future workload needs.
- Regularly visit other Parts warehouse locations to help drive efficiency and consistency in process.
- Partner with the Parts General Managers and Operation Managers to develop and review the Parts policies that affect warehousing.
- Focus on excellence in client satisfaction.
- Continuously improve department efficiency and lower real costs.
- Ensure that proper standards of service are provided to our clients, both internal and external.
- Works within and promotes corporate values.
Additional Level Requirements
Knowledge Skills and Abilities
- Must have interpersonal skills sufficient to work cooperatively with people, and to effectively motivate and appraise employee performance.
- Awareness of current trends and directions within the scope of assigned duties.
- Must have in-depth knowledge of Parts Department and its internal functions and product line applications.
- Strong team building skills including ability to lead, train, cooperate and contribute as part of a team.
- Financial statements and accounting knowledge with the ability to analyze for strategic results.
- Must have planning skills to forecast department requirements and produce annual department objectives.
- Excellent analytical, organizational, and communication skills.
- Strong client satisfaction skills essential.
- Must have business acumen, energy and drive, positive attitude, team oriented, client focus.
- Must be change adaptive, flexible, and empathetic.
- Must be able to meet all safety requirements for applicable safety policies and use of all required safety equipment.
- Must have acceptable attendance to meet all company standards and requirements.
Education and Experience
- Bachelor’s Degree in Supply Chain, Business or Engineering preferred or related field and/or equivalent experience.
- Minimum of 7 years’ experience managing within Parts or Supply Chain operations.
- Advanced user of MS Office Suite.
- Valid driver’s license.
- Must be able to communicate (speak, read, comprehend, write) in English.
Physical Demands
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
- The employee frequently is required to stand, walk, reach with hands and arms; climb or balance; and stoop and kneel.
- The employee is occasionally required to Lift or move up to 10 pounds.
- Specific vision abilities required by this job include close vision.
- The employee is required to drive in order to visit clients and other Empire Locations.
- This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that Empire in good faith believes could affect the safety or health of the employee performing the task or others.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
- The employee is frequently exposed to wet and/or humid conditions, extreme cold, and extreme heat.
- The noise level in the work environment is usually office moderate.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.
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