Job description
Req #: 55009
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $2.53 billion as of September 30, 2022. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 350 locations and has approximately 6,500 employees in North America.
We serve a diverse group of customers in a wide array of industries. We support professional con-tractors in construction and remediation. Our industrial customers include large industrial plants, refineries and petrochemical operations, automotive and aerospace manufacturers. We support government and infrastructure projects at the municipal, state and federal level. And, we continue to expand our services for customers in commercial and retail, healthcare, hospitality, recreation, and entertainment and special events.
Short Description
Develop and maintain long term operational relationships with our customers while providing customer focused solutions for the toughest pump, power, climate control and specialty equipment needs within industries including: Environmental and Restoration, Refineries and Petrochemical, Electrical, Mechanical, Sewer/Water/Municipal, Underground and General Contractors, Pipelines, Utilities and Industrial Facilities, Mining/Quarries, Entertainment and Special Events.
Responsibilities
Be Accessible – Our customers require 24/7 timely responses
Identify customer needs and collaborate with operations to deliver on those needs
Provide a consistently high level of customer service to all stakeholders with a view to retaining and building relationships
Develop and maintain relationships with customers through independent efforts and involvement with sales & operations teams
Maximize/generate additional sales revenue through superior customer service on all orders
Part of a dedicated team resolving our customer’s needs, coordinating rental activities through the field and branches
Provide timely and accurate billing
Be the go to person for pump, power, climate control & other specialty equipment both internally and externally while serving as an escalation point and educational resource for the rest of the Customer Care team.
Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment
Requirements
Professional Experience
Educational Background
Conditions of Employment
Skills
- Passion for customer service
- Ability to sell complex products and customer solutions
- Adapts to changing business and customer needs
- Self-motivated to achieve goals and deliver results
- Communicate professionally and effectively with all levels of the organization
- Drive results through teamwork and business processes
- Ability to organize and manage multiple priorities
- Strategic thinking and problem-solving ability
- Problem analysis and problem resolution at both a strategic and functional level
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Mechanic Tool reimbursement of up to $300 per year
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
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