Goodwill Gulf Coast is a non-profit, United Way partner agency serving 10 counties in the Alabama-Florida Gulf Coast area. The agency provides programs and services to help individuals and families overcome challenges due to disabilities or other barriers that impact economic well-being, self sufficiency and quality of life.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated on the basis of disability.

Mission Contribution:
To ensure the efficient and cost effective operation and stewardship of the Goodwill retail store to maximize profitability and increase employment and/or training opportunities.

Function:
Responsible for all aspects of operating a donated goods retail store.

Essential Duties:
1. Ensures World Class donor and customer service.
2. Ensures hiring, training, development, supervision, and evaluation of team members within the framework of Goodwill policies and procedures and job descriptions.
3. Develops, trains, and supervises Assistant Managers ensuring they are able to perform all of the duties and responsibilities outlined in this position description on a regular or intermittent basis.
4. Creates a solid team that will deliver excellent financial results and provides a safe, healthy, and productive work and training environment for all team members.
5. Operates the retail store within budgeted expense to revenue ratios and donor value.
6. Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of the store in accordance with Goodwill policies and procedures.
7. Schedules and/ or maintains labor and payroll in accordance with Goodwill policies and procedures.
8. Responsible for loss prevention and security of the store in accordance with Goodwill policies and procedures.
9. Makes sure that cash registers are balanced, bank deposits are prepared and that records of store transactions are maintained daily.
10. Ensures the proper rotation of all store merchandise.
11. Initiates, completes and submits personnel, new hire and payroll records, accurately, in a timely manner.
12. Ensures the cleanliness and image of the store and/or donation stations by making sure that staff adhere to interior and exterior cleanliness standards.
13. Minimizes accidents and Workers Compensation claims by making sure that safety and accident reporting standards are followed and preventive measures are taken.
14. Plans and organizes store meeting, functions and activities and makes sure that employees are informed regarding agency information, events, services and other updates communicated by the administrative office and/or other agency divisions.
15. Works with the mission services staff to collectively develop trainees assigned to the store.
16. Responsible for ordering and maintaining supplies and all other Goodwill property in a secured manner in accordance with established budget and practices.
17. Ensure the following statistical counts are completed and documented in an accurate and timely manner:
 Donor counts  Apparel hang counts
 Rotation counts  Bank deposits
 Cash counts
18. Completes and analyzes statistical information.
19. Works with the CCO and HRT Safety Manager to maintain compliance with Commission on Accreditation of Rehabilitation Facility standards.
20. Keeps abreast of product knowledge, industry trends, and competitive pricing through comparative shopping and/or research.
21. Performs assigned duties within the framework of our Mission, Vision, Core Values and Guiding Principles.
22. Attends internal and external training as assigned by Director or VP.
23. May be asked to participate in activities and events that promote and/or generate revenue for the agency.
24. Performs other duties as assigned by Director or VP.
25. Acts as a positive role model for employees in all aspects of professional performance.
26. Regular attendance is required as outlined in Goodwill’s attendance policy.

Skills, knowledge and abilities: (these are required to enable job holder to perform the essential functions of the job).
1. Must be able to interact cordially and productively with a variety of people.
2. Must be able to market Goodwill and explain the mission to the general public.
3. Must have good computer skills (Word, Excel and Outlook required) and the ability to use electronic reporting and/or data management systems.
4. Must have the ability to use basic office equipment.
5. Must be able to take initiative and work well with little supervision.
6. Must possess excellent organizational and communication skills.
7. Must be able to keep information confidential.
8. Must be able to read, write and communicate clearly in English.
9. Must be able to maintain an effective working relationship with, and among employees while motivating them to their best performance.
10. Must be able to work a flexible schedule, on short notice, including nights and weekends, and regularly in excess of 40 hours per week.
11. Ability to function in a hectic work environment with occasional periods of high stress.
12. Must have a valid drivers’ license for at least 3 years, access to a personal vehicle with liability automobile insurance and be insurable through the agency’s insurance carrier in order to drive an agency vehicle.
14. Must be at least 21 years of age.

Working Conditions:
Frequent physical exertion; exposure to unfit donated goods; regular travel throughout the Gulf Coast area.

Critical Performance Factors:
1. Donor Value
2. Budgeted Sales vs. Actual Sales
3. Budgeted Profit vs. Actual Profit
4. Sales per Labor Hour
5. Transaction Value
6. Customer Service
7. Retention
8. Safety/Accident Prevention
9. Image

To apply for this position, you must have a Goodwill Gulf Coast application account with us and complete our online application at https://www.goodwillgulfcoast.org/employment/ Click the JOB OPPORTUNITIES to begin exploring career opportunities with us!

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at 251-471-1581.

Equal Opportunity Employer/Veterans/Disabled

Application must be completed and submitted online at www.goodwillgulfcoast. Click on JOIN OUR TEAM tab to be considered for the position.