Job description

Mobility City is the preeminent mobility equipment repair company in the US today. Similar to AAA, we provide service to veterans, seniors, and the physically challenged via our mobile service vans, fixing equipment like wheel chairs , mobility scooters, hospital beds, walkers and lift chairs. We also sell and rent new equipment in our beautiful retail showrooms.

Our Palm Beach Gardens location is looking for a STORE MANAGER. The Store Manager we seek has an energetic and motivated personality and desire to help customers " get going again". This role handles all administrative responsibilities for the Technicians and operational aspects of the Palm Beach Gardens showroom. This includes Sales, Inventory Management, Pricing, and Customer Service. The Store Manager works collaboratively with the Palm Beach Gardens Team in the identification, development , evaluation, and implementation of new programs/ products and services.

Primary Responsibilities:

• Responsible for overall sales and performance of the Palm Beach Gardens Show Room.
• Work with team members to achieve the sales and customer service goals of the company.
• Develop and maintain relationships with key stakeholders; including customers, vendors, and partners.
• Respond to complaints and incidents to resolve conflicts with customers
• Ensure the showroom is fully stocked, merchandise correctly priced, equipment is fully charged and everything is properly displayed.
• Evaluate performance of Technicians and assist in creation of professional goals and development plans through education, observation and feedback/coaching
• Assist in the onboarding process for new technicians in coordination with other services. Keep Technicians up to date with state-of-the-art training and information.
• Promote the company's mission, values, and culture
• Represent the Manufacturers and National Accounts in a professional manner to the public through client/professional contacts

Skills Required:

• Knowledge of computer systems and software, including Microsoft Office, Outlook, Method, Quickbooks, and Avochado
• Ability to de-escalate customer issues
• Proven ability to solve problems
• Client satisfaction and retention
• Enhance Sales levels by anticipating needs and delivering outstanding support and service

Minimum Qualifications Required:

• College degree or Technical Degree
• Current valid driver's license
• Pass a criminal background check
• 1-2 years DME experience repairing, delivering, and installing equipment in personal residences ( single-familyhome, apartment, assisted living/nursing home, etc.)
• Successful sales and management experience
• Customer service experience
• One year of supervisory or Administrative experience

Preferred:

• Previous manufacturer's training and certification in products sold and serviced by Mobility City

Physical/Mental Demands and Work Environment:

• Must have good verbal and written communication skills
• Frequent communication: talking, listening, via phone and in person. Must be able to effectively multi-task
• Frequent lifting 25-70 lbs
• Frequent standing with occasional walking, sitting, carrying, pushing, climbing, stooping, crouching, squatting, reaching, twisting, and handling
• Some tasks require client contact in the customer's home which may include exposure to dirt, dust, pollen, odors, dampness, humidity, rain, temperature, disease pathogens, and vermin

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Palm Beach Gardens, FL 33410: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service (Required)

Work Location: In person

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