Job description

Secure Storage, located in Waukegan, is looking for a full time customer service professional. You would be part of a multi facility self storage company.

QUALIFICATIONS

-Can work from 10 am to 5 pm Tuesday through Friday and 9 am – 4pm Saturdays

-Should live reasonably close to the facility in case of after hours emergencies

-Energetic, outgoing and customer oriented

-Strong communication, interpersonal and problem solving skills

-Enjoys and easily operates independently or as part of a small team

-Detail oriented with strong organizational and time management skills

-Some knowledge of computers, excel/word friendly

-Valid drivers license with access to reliable transportation used during the work day

-Willingness to work in multiple locations on occasion

-Ability and willingness to perform cleaning and maintenance such as sweeping mopping, wiping windows, moving boxes of belongings, household goods, etc.

-Minimum one year customer service and/or sales experience

-Willing to submit a pre-employment background check, and random drug testing

RESPONSIBILITIES

-Provide outstanding customer service by helping customers understand their needs, recommend storage solutions and help them acquire the needed product solutions

-Assist reservation and walk in customers (in person and on the phone) in renting storage units, understanding lease terms, fees and insurance and completing lease agreements

-Consult, sell and up sell customers merchandise such as boxes, tape and other appropriate products that meet their needs.

-Complete Uhaul contracts for trucks and trailers (via walk in, online reservation or by phone)

-Ensure the appearance of the property is customer ready by cleaning units, sweeping, mopping, removing debris, wiping windows, etc...; ultimately ensure property appearance is safe and welcoming

-Work in one or more locations, independently or with another manager

-Manage, verify, balance cash drawer; prepare and make deposits

-Conduct a daily physical storage unit inspection confirming inventory availability and ensuring each unit is secure or ready to rent.

-Work closely with General Manager to ensure the property is exceeding all company expectations

BENEFITS

-Hourly rate of $15.00

-Bonus program after 90 days of employment

-Raises based on satisfactory reviews and employee performance

Job Type: Full-time

Pay: $15.00 per hour

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Retail Store Manager: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Multiple Locations

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