Job description
At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Our Modern, Flexible Workplace:
We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you! It is anticipated that an incumbent in this role will work remotely for three (3) or more days a week and will share a hoteling workspace when working onsite. Work location is subject to change based on business needs.
Summary of the Job:
The System Engineer is responsible for designing, implementing, administering, monitoring and troubleshooting the organization's laptop, desktop and VDI infrastructure. Supports and maintains other key technologies and software supporting end user mobility, collaboration, and virtual desktops. Lead the efforts in enhancing client technology user experiences. Provide expertise in the delivery of new technologies in enhancing capabilities with collaboration and mobile workspace. Establish, document and maintain policies, procedures and standards. Effectively communicate with peers and other teams to report and resolve quality, hardware, software and operational issues. Monitor the performance, security, and implement necessary changes in a timely and effective manner. Assist in the development of strategies and solutions consistent with organizational objectives.
About This Role:
The System Engineer is responsible for designing, implementing, administering, monitoring and troubleshooting the organization's laptop, desktop and VDI infrastructure. Supports and maintains other key technologies and software supporting end user mobility, collaboration, and virtual desktops. Lead the efforts in enhancing client technology user experiences. Provide expertise in the delivery of new technologies in enhancing capabilities with collaboration and mobile workspace. Establish, document and maintain policies, procedures and standards. Effectively communicate with peers and other teams to report and resolve quality, hardware, software and operational issues. Monitor the performance, security, and implement necessary changes in a timely and effective manner. Assist in the development of strategies and solutions consistent with organizational objectives.
DUTIES AND RESPONSIBILITIES
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Responsible for the design, configuration, installation, maintenance and management of the laptop, desktop and VDI environment
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Responsible for building and maintaining an automated imaging process for desktops, laptops, and VDI environments.
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Regularly apply upgrades and security patches for the associated operating systems, software and hardware in accordance to the organizations patch management philosophy. Work collaboratively to assist others in the deployment of application-based patches
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Responsible for various server configurations, virtual server needs, patch management enterprise monitoring as it relates to client technology solutions
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Provides escalated support to Service Desk Teams, performing necessary problem-solving actions to ensure timely resolution to users. Collaborates with other technology teams to solve problems.
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Documents end user issues, solutions and process for problem resolutions in a call tracking system. Assists in updating technical knowledgebase with troubleshooting and problem resolution information.
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Expert ability to automate processes with various scripting languages.
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Expert in configuring Citrix application suite, Cisco UCS, virtual server infrastructure, Active Directory, backup environments and disaster recover processes.
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Responsible for enterprise scale Hybrid configuration of Microsoft technologies.
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Responsible for the design, configuration, installation, maintenance and management of the development of a long-term roadmap for a refined user experience and the successful execution of the new capabilities.
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Actively shares knowledge and experience with other team members to develop effective bench strength; efforts include the development of effective processes and documentation.
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Leads the way in planning for the adoption and operation of technologies to enhance drive collaboration and support of a mobile workforce.
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Understand our business partners and customer needs, look for what value we can provide, and tailor our offering to match requirements.
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Ability to create and generate executive reports for applicable key performance metrics on a monthly basis
DESIRED SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
- Advance scripting skills with Power Shell, Ansible, Puppet, Gitlab, etc.
- Experience with Splunk programming.
- Ability to interface with clients with technical ability and professionalism
- Good communicator able to work with technical and non-technical personnel
- Understand enterprise scale Hybrid configuration of Microsoft technologies.
Experienced and proficient with the majority of the following technologies is preferred:
- Microsoft O365
- Citrix Suite of functionality (ie. XenServer, XenDeskop, XenMobile)
- Citrix App Layering
- Cisco UCS
- Application Management
- Active Directory and Group Policy Objects
- Network concepts (ie. DNS, DHCP)
Knowledge and experience with latest Microsoft desktop (Windows 10) and server (Windows 2012, 2016) operating systems is required.
Strong organizational, analytic, and complex problem solving skills
High degree of initiative, strong work-ethic, team player, and accountability
Supportive & Respectful, Innovative & Flexible, Honest & Open
MINIMUM QUALIFICATIONS
The ideal candidate will have a bachelor’s degree in Management Information Systems (MIS) or related area and 7+ years of experience with current technical certifications. Ability to demonstrate a detailed understanding of various enterprise and datacenter technologies including but not limited to; current Microsoft, Citrix, Cisco UCS, Windows server operating systems, clustering technologies, physical and virtual server infrastructure, and disaster recovery solutions. Ability to automate complex tasks through developing customized PowerShell or other scripts. Proven ability to serve as a project lead and facilitate open-ended technical discussions. Ability to architect high availability cluster technologies such as virtualization clusters. Serve as a technical resource to resolve difficult system troubleshooting requests. Ability to work effectively in a team environment and effectively demonstrate team building attitude and skills. A wide degree of creativity and latitude is expected.
The Ideal Candidate for This Role:
Extensive Citrix Cloud experience
Equity, Diversity, & Inclusion:
FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
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