Job description
Plume is a mission-driven, trans-founded company focused on radically increasing access to healthcare for the transgender and gender-nonconforming communities. Our vision is to transform healthcare for every trans life and build a virtual care home for the trans community.
As a rapidly expanding organization, we are now proudly available to more than 1 million transgender individuals in 42 states. We are an organization formed through the lived experience of trans people and fierce allies and we welcome other heart-forward, talented individuals to join our team on this journey.
Our Values:
We Are Authentic: We opt for honest and direct conversations. We strive to be vulnerable and connect authentically.
We Are Accountable: We follow up and follow through on commitments to ourselves, each other, and the community.
We Are Growth-oriented: We take initiative, we’re proactive learners, and we tackle new challenges.
We Are Inclusive: We’re considerate of working across diverse experiences. Every voice is valuable in serving our vision. We have an unusual bias for seeking input.
We Are Collaborative: We put “we” before I, we stay engaged and communicative when we disagree, and we can commit even if we’re not in full agreement.
We Are Trans-Informed: We ask “why?” and we distrust the status quo. We honor awkwardness & experimentation over polish and the way things have always been done.
About the Role:
As a Senior Manager of Business Operations, your role is to collaborate cross-functionally with leaders within our organization and become a trusted advisor in finding opportunities to improve performance, streamline operations, and accelerate scalable growth. You will own cross-functional projects and strive to build data-driven, tech-enabled solutions and drive action with pace.
You will lead multifaceted programs across teams by providing the overall vision, developing plans, and coordinating teams and resources regarding their fulfillment and development. In addition, you will establish success metrics, measure performance, and find actionable insights.
Are you someone who can see both the forest and the trees? If our mission & values align with your own and you’re a Business Operations Manager with a particular affinity for the trans experience, read on!!
Responsibilities:
- Using an analytical and data-driven mindset, you use business insights to inform and educate others on opportunities
- Performance Management
- Program Management
- Highlighting tradeoffs and ensuring that all stakeholders (members, payers, investors, and employees) are top of mind when making decisions
- Diving in to get the job done quickly and with precision, utilizing curiosity and passion
- Breaking down silos to leverage ideas and solutions from across the business
- Managing company-wide programs, including policy, process definition, enablement, and implementation
- Developing and continually refining processes to ensure effective and efficient followthrough
- Driving other special projects on an ad hoc basis
About You:
- A strong appreciation for the trans experience and a desire to increase access to gender-affirming care
- 3+ years of experience in a business operations or revenue operations role
- 4+ years of experience conducting analysis and using data to uncover insights, which are used to improve performance
- Prior experience developing metrics and measuring performance cross-functionally to improve efficiency
- Experience leading projects cross-functionally
- In addition to strong analytical and problem-solving skills, you have the ability to understand data and present these insights to functional leaders and ultimately influence decisions
- You have strong interpersonal, verbal, written, and presentation skills, culminating in the ability to communicate effectively, persuade others gracefully, and influence internal and external stakeholders diplomatically
- You move fast, prioritize, and manage multiple tasks while holding yourself and others accountable for deadlines and deliverables, all while working remotely in a fast-paced startup environment
- BONUS: You have Startup, SaaS, Subscription-Based, or Health Care experience
Compensation & Benefits:
- $100,000-$115,000 DOE
- Ground-Floor Equity
- Medical, Dental, Vision, 401(k)
- Free Plume and Mental Health Subscriptions
Plume is an equal-opportunity employer. Trans and gender-non-confirming individuals, particularly those who identify as people of color, are strongly encouraged to apply. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.
Read more about Plume at www.getplume.co
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