Working as an Application Support specialist means you'll use both creative and critical thinking skills as well as problem solving skills to maintain and continuously improve our global application systems . You would support application systems that are crucial to the daily operations of the firm. You will also your technical skills (mostly Python and DevOps) to deep dive into front office flow related application issues and build/enhance software solution to improve the support experience for our business users.

Job Responsibilities

• Work with the CCEM (Commodities, Currencies & Emerging Markets) Production Management team is a DevOps modelled application support team responsible for the front-office trade floor support and stability & resiliency of the global CCEM applications (Athena). We are a truly global team of 30+ members with the presence in AMER, EMEA and Asia and we use follow-the-Sun model.
• Work directly with the Front Office traders, Middle office users as well as with our Application Development (AD) and Global Infrastructure engineers. The CCEM business is a fast growing one and it relies heavily on the technology - agility and high availability (stability) of our application software.
• Focus in automation and tooling using DevOps principals that will continuously eliminate repeat work and enhances our productivity on YOY basis.

Required Qualifications Skills, and Capabilities

• BS/BA degree or equivalent industry experience
• Trade floor support and Problem solving - Primary role is problem solving, application and trade floor support. At least 4 years working experience in an investment bank as front office application support professional.
• Development and debugging skills - Ability to debug production issues by digging into the application code (mostly Python) and software development using DevOps methods would be a plus.
• Good knowledge of Macro business concepts related to front office trading, risk, pricing and booking would be preferred, especially in FX and Commodities areas.
• Incident management - Basic working knowledge of production incident management, root cause analysis (RCA) and related follow ups to ensure closure of the issue
• Collaboration - Role implies collaboration with all levels of seniority including the developers, business users (including traders) and global production management teams. Ability to work collaboratively in teams and develop meaningful relationships at work.
• Automation Design/Implementer - This is a key focus area. You will innovate, design, implement and maintain automation strategies for production system/flow and support tasks
  

Preferred Qualifications Skills, and Capabilities

• Must be able to multi-task in a complex production environment and quickly acquire broad knowledge of CT tools, platforms and working practices
• Strong communication skills both written and verbal
• Self-starter with confidence to drive issues through to completion in highly pressured environment
• Solid investigation and analysis skills in order to recommend value-add solutions in problem focus areas
• Multi-disciplined technology skills encompassing some or all
• Experience with FX, commodities, fixed income and credit businesses and object-oriented database
• Knowledge in the following coding languages: Python and C++

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans