At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Position Summary

The Specialist, Training Logistics & Communication reports to the Senior Manager, Training Scheduling. The position is responsible for coordination of various logistics associated with operational training programs. Furthermore, the position will develop timely training communication targeted at customers and stakeholders. Provide key information on changes and process inquiries from various electronic communication channels to include tracking and resolution.

Key Responsibilities

• Work closely with Leadership, Stakeholder, & Business Partners to provide training logistic/communications to our customers
• Execute most economical and contractual logistic requirements for students to maximize efficiency for airline’s training programs
• Responsible for booking, adjusting, and providing reservation information to learners in timely manner and provide assistance
• Work closely with various vendors in securing lodging, air/ground transportation while ensuring efficient use of airline resources
• Deliver clear/concise information to learners regarding training logistics such as location, parking, changes, and various times
• Identify and provide solutions for communication gaps and track inquires to resolution across wide spectrum of channels
• Promptly answer calls, take messages, reply to voicemail/email messages and document interactions to track metrics of actions
• Evaluate/recommend /implement improvements of existing communications channels and tailor messaging to audience
• Identify key issues and provide timely responsiveness to concerns across various spectrum of operational training
• Administer communication platforms to include websites, newsletters, and act as departmental Webmaster
• Serve as primary point of contact for training inquiries associated with the company’s electronic communications portal
• Perform administrative ancillary tasks and other duties assigned to support high-tempo operational environment across the team

Minimum Requirements

• Bachelor’s degree in communications, journalism, public relations or related field, or equivalent work experience
• 2 or more years working with employee communications, with experience in writing and producing products to share information
• Deadline oriented, strong writing skills, resourceful, processes good judgement and the ability to work independently
• Working knowledge of airline, hotel, and ground transportation reservation systems to coordinate travel for employees to sites
• Advanced experience in Microsoft Work, Excel, and Outlook required; ability to learn new computer systems and software
• Highly organized with strong attention to detail and ability to meet stringent timelines while working with busy management teams
• Work closely with multiple levels of management/employees

**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

Preferred Qualifications

• Background in customer service-focused industry
• Previous airline experience in working with unionized employees
• Competency in Access, Vizio, and other analytical tools
• Knowledge of FAA and other regulatory requirements
• Experience in Flight Crew Programs of other scheduling tools

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 18 years (2004-2021) as reported by the U.S. Department of Transportation and consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. In 2022, the carrier topped Travel + Leisure’s 2022 World’s Best list as the No. 1 U.S. airline and was named Hawaiʻi's best employer by Forbes.

Now in its 93rd year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 130 daily flights within the Hawaiian Islands, daily nonstop flights between Hawaiʻi and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Japan, New Zealand, South Korea and Tahiti.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)