Job description
What we are looking for:
Duties and Responsibilities
- Assist guests with arrival and departure from spa, while providing positive guests experiences.
- Assure cleanliness of Spa Locker Rooms, Relaxation Area, and Pool Area.
- Make sure there is a sufficient supply of clean towels, robes and sheets. Notify management of low stock items.
- Stock locker rooms with appropriate amenities such as towels and robes.
- Empty carts of soiled linen and trash.
- Clean and remove spots from corridor walls and doors.
- Clean glass doors & mirrors.
- Ensure guests are given robes, towels, sandals and items that will enhance their experience.
- Comply with attendance rules and be available to work on a regular basis.
- Actively promote home care programs, meeting minimum retail sales goals.
- Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
- Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
- Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Contribute to the team's success by accomplishing tasks and assisting with projects as needed
- Maintain knowledge and compliance with departmental policies, service procedures, and standards
- Availability during peak operating times, ie: Weekends, Holidays and Special Events
- Work as a team member to ensure our guests have the best possible experience
- Understand company's emergency procedures and be able to apply them when necessary
- Report any incidents, property damage or injuries immediately to Manager/Supervisor
- Attend department meetings and training sessions as necessary
- Other duties as assigned by Manager and/or Supervisor
- Support Southern Management's Mission, Vision, and Values
- Comply with Southern Management's policies and procedures
Type:
Part Time
Benefits
Requirements
Education & Experience Required
- 1-2 years demonstrated experience in guest service preferably in a hospitality environment
- High School Diploma or equivalent required
Skills Required
- Excellent written and verbal communication skills
- Compute basic arithmetic and mathematical calculations
- Organized and detail oriented
- Excellent time management skills
- Excellent interpersonal skills
- Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
- Technical knowledgeable and competency in necessary systems and software
Req Number
6043
Date Opened
May 15, 2023
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