Job Title

Job Description

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation. *Montana employees are currently excluded from this requirement at this time.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

** US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

** For this position, you will reside within the Cambridge, MA, Bothell, WA, or Nashville, TN area. This is a hybrid opportunity and may require 2-3 days per week of onsite office-based work.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today, Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for (but not limited to)

• Lead Solution Operations activities for Enterprise Monitoring as a Service (EMaaS).

• Work with the process SMEs and functional teams to drive process improvements to enable further scaling of the solution.

• Support Solution Operation activities and process improvement efforts for newly deployed solutions.

• Define and Document process steps and control points, articulating how commercial operations activities are performed and by whom.

• Oversee proper handoff between quoting, booking, and delivery.

• Facilitate the booking activities for multiple hardware and software components ensuring proper alignment between distinct orders.

• Managing activation of subscription licenses through phased implementation schedules and aligning with corresponding HW installation.

• Manage complex, monthly billing plans, ensuring accuracy in invoicing and accounts receivable.

• Monitoring installed products and accurate installation base records including future upgrades and contract expansions.

• Collaborate with Global Business Services (GBS) regarding execution of transactions.

• Support cross-functional Solutions team with operational readiness and capability gap assessments.

• Manage escalation of commercial issues (e.g. pricing, billing)

You are a part of

Our mission to improve the lives of 2.5 billion people per year by 2030. Every day we move closer to achieving our goal by creating state of the art solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. We enable our employees to create a legacy in life through their work and support their development through people-centric learning, total rewards, and personalized development planning programs. Our research and business provide unique opportunities to develop cutting-edge clinical solutions and deliver meaningful solutions in the healthcare space.

To succeed in this role, you should have the following skills and experience

• Bachelor’s degree required

• Effective communicator; results-oriented, and energetic- with a track record of creative problem-solving and relationship building

• Experience within a matrixed organization, paired with a continuous improvement mindset

• Working knowledge of quoting platforms, project management tooling, CRM, reporting, analytics, and IT tools

• Experience working in/with large, complex organizations

• Experience applying Lean methodology

Your team

The Market Process Innovation and Enablement team with a focus in onboarding new solutions into the Commercial Operations landscape. This team is organized to transform Philips' capabilities as a Solutions business.

In return, we offer you

The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.