Job description

Carmen [kidney] HEALTH is hiring an experienced social worker to become the renal social worker guru for our operations focusing on both CKD and ESRD populations. This role will be essential in defining, establishing, and growing the social worker program for San Antonio and rural populations.

We are looking for a Renal Social Worker who loves their job and feels special motivation to help, organize and anticipate the needs of patients. As our renal social worker, a successful candidate will uncover new opportunities and overcome challenges, thereby expanding the domain and influence of this role. There is great opportunity for growth!

This role will be responsible for leading and coordinating the Carmen [kidney] HEALTH social work program related to Carmen's mission and values.

The role will be in continuous contact with the CNO and CEO. Part time/ contract with the potential for full time.

Company Description:

Established in 2021, Carmen [kidney] HEALTH has the mission to help individuals live happier, healthier and more productive no matter their [kidney] function and a vision to become the best healthcare company in the world. Carmen is unique in providing access to free kidney screenings, has a multidisciplinary approach to help people with chronic kidney disease, and offers state of the art in-center and at home dialysis therapies.

Headquartered in San Antonio, Carmen currently has a clinic in Floresville, Texas with locations opening in rural and underserved areas around the San Antonio and Austin metros opening in 2023.
The company’s plan is to have clinics across the nation to provide patient choice and convenience particularly along with a digital presence to be available “anywhere, anytime.”

Carmen builds on more than a decade of experience providing patient wellbeing from Médica Santa Carmen (MSC) in Mexico. From its founding in 2011, MSC is today the preeminent network of kidney centers providing over 1,100 dialysis therapies per day and locations inside the Mayo Clinic affiliate and American-British hospitals. Part of MSC’s success comes from its “low cost/high quality” model which is enabled by technology, process and systems engineering to scale and its amazing people and culture to make the difference in each patient’s life.

Key Responsibilities:

• Help achieve 100% patient compliance following the Carmen Quality Index
• Promote healthy, happy, and productive patients both in the CKD and ESRD populations
• Responsible for assessing the needs of hemodialysis, home, and pre-ESRD patients
• Assist with clinical and operational processes to improve patient health and minimize hospitalizations and missed treatments
• Counsel patients and their families on ESRD related issues including psycho social, financial, and transportation needs
• Design and distribute educational materials for the dialysis patient, conduct seminars and classes to support that population
• Assist the patient in the completion of financial forms
• Ensure transportation by supplying the patient with appropriate information and making contacts with the patient
• Participate in operational programs as required, including attending staff and in-service meetings
• Compile and develop educational materials to be used as teaching aids for patients and staff
• Perform initial assessments and reassessments in accordance with state and federal regulations
• Participate as a member of the interdisciplinary team in all required patient assessment and care planning activities
• Help maintain a productive quality assurance program and participate in quality assurance activities
• Be familiar with all emergency operational procedures
• Attend and participate in the monthly Quality Assessment and Performance Improvement (QAPI) activities
• Establish and maintain a positive relationship with coworkers, CNO, CEO, Medical Director and physicians, area nursing homes, hospitals, agencies, vendors and the community as applicable.
• Demonstrate regular and reliable attendance
• Develop and implement social work classes and support groups for renal patients.

Desired Skills & Experience:

• Must have Masters Degree from an accredited Social Work Program
• Current clinical license in the state as a Social Worker
• Preferably +4 years experience with renal and dialysis patients
• License must be maintained as current and in good standing
• Must have basic computer skills, including Microsoft Office (Word, Excel, Outlook)
• Would prefer bilingual in Spanish and English

Personal Qualities & Characteristics:

• Critical thinking AND strategic thinking
• Has high emotional IQ and maturity
• Greatly motivated by the opportunity to assist others
• Patience, tolerance and listening skills with lots of professional “love”
• Resourceful and oriented to results
• Good time management
• Proactive - anticipates needs

Compensation: In line with market rates and adjusted to reflect for specific experiences and potential

Job Types: Full-time, Part-time, Contract

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• San Antonio, TX 78205: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Dialysis Facility: 1 year (Required)
• Social work: 2 years (Required)

Work Location: In person

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