Job description
This is an exciting time to join Fairfax County Government as we shape racial and social equity policies in the county through the One Fairfax Policy. Using this framework, we intentionally consider equity when making policies or delivering programs and services. To learn more, we highly encourage you to watch the Becoming One Fairfax—An Introduction to Key Concepts video by clicking here and visit the One Fairfax webpage here.
Under general direction of the Assistant Program Manager of the Fairfax Area Agency on Aging, performs tasks independently to serve and support older adults, adults with disabilities, and caregivers in the community through various services as articulated by local, state, and federal polices and laws. This position is housed with the Area Agency on Aging and is located within the Adult & Aging Division of the Department of Family Services (DFS). Many of the duties and responsibilities for this role include but are not limited to the following:
- Supervises, plans, manages, and facilitates the work of a team of case managers (Social Services Specialists) within the Nutrition Unit of the Fairfax Area Agency on Aging.
- Works collaboratively with other supervisors within the Nutrition unit to manage services in accordance with federal, state, and local guidelines.
- Ensures that day-to-day services are provided to the public in a timely, accurate, and effective manner in accordance with policies, procedures, and best practices.
- Provides oversight, direction, guidance, and training on policy, team development, and resources.
- Responsible for oversight of data collection of the unit, ensuring that needed federal, state and locally required reports are produced accurately and in a timely manner.
- Participates in professional development and activities to enhance knowledge of services and populations served.
- Responsible for keeping the team up to date on appropriate county, department, and division-wide information.
- Develops food provider contract specifications based on state requirements for all home delivered meals contracts and works with the Quality Assurance Management Analyst III to ensure the contract reflects appropriate requirements.
- Monitors vendor compliance and services and intervenes as needed.
- Schedules, attends, and participates in quarterly vendor meetings to review the menus and make any necessary changes.
- Performs other duties as assigned to support the goals and objectives of the Adult & Aging Division.
Provides day-to-day guidance and direction to a group of social services specialists
on case related issues, policies and procedures, and agency initiatives;
Ensures acceptable levels of quality and quantity in the delivery of services;
Plans caseloads, assigns cases and reviews case records and reviews and signs off on service plans, case assessments, and other reports which require supervisory review;
Identifies crisis situations and provides intervention as needed to address difficult or dangerous client situations;
Interviews job applicants and makes recommendations for hiring, prepares and conducts formal and informal performance evaluations, and handles performance and discipline issues in a timely manner and in accordance with County personnel policy;
Reviews the work of individual social services specialists and provides feedback and instruction;
Communicates performance expectations; monitors performance and outcomes of staff against the goals and objectives of the program;
Approves and monitors expenditures for client services consistent with the program budget and client outcomes;
Solicits concerns, issues and recommendations from staff regarding programmatic needs and systemic is sues;
Evaluates the effectiveness of policies and procedures and recommends changes;
Holds group and individual conferences with staff to discuss general policies and to interpret related rules, regulations or laws and to assess cases objectively based upon the significant risk factors and to monitor casework progress;
Facilitates open communication between staff and senior management to achieve agency and unit goals;
Plans for and facilitates social services specialists' professional growth and development. Provides staff development including training, mentoring, and encouragement for staff to improve professional skills in order to support access to human services;
Develops and implements ongoing team training plan;
Communicates effectively with social services specialists and senior management regarding the needs of the agency, social services specialist, and clients;
Participates in intra and interagency work groups, supervisors' meetings and special projects;
Provides oversight for required data systems and uses data systems for management of day-to-day work;
Prepares or oversees and presents narrative and statistical reports documenting the
work of the unit and/or in relation to case activity;
Promotes the attainment of agency and individual staff goals related to service access
components (Automatic Call Distribution service levels, case objective outcomes, time studies, silent monitoring, and customer service surveys) through the ongoing monitoring of service requests and subsequent service delivery;
Establishes and maintains ongoing collaborative relationships with public and private providers, community-based groups, and residents to coordinate and integrate services, improve access, and identify community needs and barriers to service delivery;
Participates as a team member in the continuous improvement of the human services access process.
Extensive knowledge of the principles, methods and problems of organization and management;
Extensive knowledge of regulations and guidelines relating to the assigned area of social service specialization;
Thorough knowledge of the principles and practices of social work and casework supervision;
Thorough knowledge of current social service problems and methods/approaches to address them;
Ability to accurately apply, interpret and administer regulations and guidelines relating to the assigned area of social service specialization;
Ability to communicate clearly and concisely, both orally and in writing;
Ability to use automated technology;
Ability to maintain professional ethics and confidentiality of client information;
Ability to establish and maintain effective working relationships with a variety of individuals;
Ability to plan and direct the activities of a group of social service professionals.
MINIMUM QUALIFICATIONS:
Graduation from an accredited four-year college or university with a bachelor’s degree; plus four years of increasingly responsible, directly-related professional experience in the social services or human services field. A master’s degree in a related field may be substituted for one year of required experience.
CERTIFICATES AND LICENSES REQUIRED:
Valid Driver's License.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to the position must satisfactorily complete a criminal background, a driving record check, and Child Protective Services check.
PREFERRED QUALIFICATIONS:
- Experience with leading teams including : Supervising, planning, managing, and facilitating the work of a team.
- Knowledge of adult protective services, adult services, and Older Americans Act services regulations, policies, and procedures.
- Extensive Knowledge of the needs and resources for older adults and their caregivers.
- Experience with managing programs including, conducting assessments, and collaborating with clients, and internal/external partners to coordinate services.
- Experience with analyzing, tracking, and reporting data.
- Master's degree: social work or other related degree.
- Work requires performing administrative tasks to support the general work of advocacy, well-being and protection for older adults and adults with disabilities.
- Job requires walking, standing, sitting (for long periods of time), kneeling, reaching, bending, climbing stairs; uses hands to grasp, handle, or feel.
- Visual acuity is required to read data on a computer monitor; ability to operate keyboard driven equipment and computer
- Position frequently communicates and must be able to exchange accurate information with others verbally and in writing.
- Employee may be required to lift or carry up to 25 lbs. occasionally.
- Generally, works in an office environment yet may occasionally be required to perform job duties outside of the typical office setting
- All duties performed with or without reasonable accommodation.
SELECTION PROCEDURE:
Panel interview; may include practical exercise.
The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we are committed to providing county services to individuals regardless of English proficiency. Qualified candidates who are bilingual in English and another language are encouraged to apply for this job opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
Merit Positions
Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:
- Medical/Vision/Dental Insurance Coverage
- Group Term Life Insurance
- Long Term Disability
- LiveWell Program
- Flexible Spending Programs
- Paid Leave (annual, sick, parental, volunteer activity, and more!)
- Paid Holidays
- Contributory Retirement Plan
- Deferred Compensation
- Employee Assistance Program
- Employees' Child Care Center
- Commuter Benefit Program
- Continuous Learning Opportunities
NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
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