Job Description:

Front Desk Agent

The Sun & Ski Inn and Suites, together with Stowe Bowl and the Stowe Golf Park, offers exceptional family experiences in Stowe, VT. We view this experience as building relationships that leave guests feeling content, connected and eager to return.

The Sun & Ski Inn and Suites is a 39-room hotel centrally located on Mountain Road, providing both a quiet spot along the West Branch River and convenient access to local shops and restaurants. Accommodations vary from standard rooms with 1-2 beds to suites with a kitchen and fireplace. Guests can enjoy our onsite glass-enclosed pool, fitness room, complimentary breakfast, eight-lane bowling lounge (Stowe Bowl) and 18-hole miniature golf course in the summer (Stowe Golf Park).

Culture:

Our employees are an integral part of our exceptional family experience. As such, we also view it as nurturing relationships internally so that they, too, feel content, connected and eager to come to work.

To do this, we follow a philosophy of respect and care toward both guests and employees. Everyone on the property is to feel welcomed, comfortable and taken care of.

We praise teamwork, honesty, commitment and a growth mindset. We appreciate leadership, responsibility and authenticity. We value family and community.

Position:

The Sun & Ski Inn and Suites is seeking a professional, proactive, friendly, hands-on front desk agent with superior customer service skills. Computer skills and the ability to multitask are additional key factors to succeed in this position.

Being the first impression to our guests, our front desk agent must be both an excellent communicator and strong administrator. The front desk agent is to be trustworthy, dedicated and courteous to guests as well as our fellow Sun & Ski Inn team members.

Responsibilities:

• Provide outstanding services and ensure customer satisfaction.
• Respond to customer needs and requests in a timely manner.
• Answer phone switchboards, transfer calls and take messages.
• Manage incoming and outgoing emails.
• Post charges to customers and handle card and cash transactions.
• Ensure reception area is tidy.
• Handle guest check-ins and check-outs appropriately.
• Take reservations over the telephone, through emails and in person.
• Answer queries regarding the hotel’s services, charges, dining facilities, and travel directions.
• Contact housekeeping and maintenance departments when a problem is reported
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
• Assist with morning breakfast box and coffee service.

Skills & Qualifications

• Enjoy working with people
• Friendly, helpful and patient
• Able to assist guests with a limited understanding of English
• Good communication and interpersonal skills
• Able to record information accurately
• Able to work as a leader and as part of a team
• Able to project a professional manner at all times
• Be flexible and reliable.
• Able to stay calm in difficult situations.
• Able to work weekends, holidays, some evenings.
• Wears the proper uniform at all times.

This position has a start pay of $18/hour. Please APPLY ONLINE HERE

We believe that family is about connection and meaning, which can come in infinite forms. We look forward to getting to know you.

Job Types: Full-time, Part-time

Salary: From $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• After school
• Evening shift
• Holidays
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

This position has a start pay of $18/hour. Please APPLY ONLINE HERE

Line Cook

Stowe Bowl, Stowe Vermont

Stowe Bowl joins The Sun & Ski Inn and Suites as well as the Stowe Golf Park to offer exceptional family experiences in Stowe, VT. We view this experience as building relationships that leave guests feeling content, connected and eager to return.

Stowe Bowl is an eight-lane bowling lounge with state-of-the-art equipment and lighting, lounge style seating, a full bar featuring Vermont’s finest beers and ciders, and a restaurant priding itself on delivering fresh ingredients. Our staff is lively and positive, cultivating an enjoyable and fun work environment.

Culture:

Our employees are an integral part of our exceptional family experience. As such, we also view it as nurturing relationships internally so that they, too, feel content, connected and eager to come to work.

To do this, we follow a philosophy of respect and care toward both guests and employees. Everyone on the property is to feel welcomed, comfortable and taken care of.

We praise teamwork, honesty, commitment and a growth mindset. We appreciate leadership, responsibility and authenticity. We value family and community.

Position:

Stowe Bowl is currently looking for a line cook with a positive, team-oriented attitude to join our small but fun and productive operations; one whose ultimate goal is to promptly provide fresh, tasteful and appetizing food dishes.

Our line cook will be trained to complete service for both prep and line shifts and will assist with special events and parties as necessary. While our line cook will not always come into contact with the customer, customer service and satisfaction should stay top of mind in terms of appearance, hygiene, and interactions with guests.

Our ideal candidate:

is comfortable working alone in a small kitchen;

is conscientious and driven to dutifully prep and execute an existing menu;

will stay faithful to recipes;

is fine with doing their own dishes;

has a high regard for cleanliness and organization;

is excited to grow into the position and demonstrate leadership;

takes pride in doing all of the above.

Responsibilities:

Set up stations and collect all necessary supplies to prepare menu. Service duties include: Breakfast to-go boxes for hotel, Dinner, Parties and Special Events

Prepare a variety of foods that meet company standards on quality and timeliness of service

Arrange sauces and supplementary garnishes for allocated station

Cover, date and correctly store all bits and pieces and food prep items

Notify Kitchen Manager in advance of likely shortages

Serve menu items in compliance with established standards

Use food preparation tools in accordance with manufactures instructions

Maintain a prepared and sanitary work area at all times

Keep the work area fresh all through the shift

Ensure all storage areas are tidy and all products are stored appropriately

Constantly use safe and hygienic food handling practices

Return dirty food preparation utensils to appropriate areas

Assist with all duties as assigned by Kitchen Manager

Sort and rinse dirty dishes, glass, tableware and other cooking utensils and place them in racks to send through dish machine

Close the kitchen correctly and follow the closing checklist for kitchen stations

Skills and Qualifications:

Knowledge and experience with food handling and production

Self-motivated

Focused

Committed to quality food service

Efficient and productive

This position has a start pay range of $20-22/hour.

We believe that family is about connection and meaning, which can come in infinite forms. We look forward to getting to know you.

CUSTOMER SERVICE REPRESENTATIVE

Stowe Bowl, Stowe Vermont

Stowe Bowl joins The Sun & Ski Inn and Suites as well as the Stowe Golf Park to offer exceptional family experiences in Stowe, VT. We view this experience as building relationships that leave guests feeling content, connected and eager to return.

Stowe Bowl is an eight-lane bowling lounge with state-of-the-art equipment and lighting, lounge style seating, a full bar featuring Vermont’s finest beers and ciders, and a restaurant priding itself on delivering fresh ingredients. Our staff is lively and positive, cultivating an enjoyable and fun work environment.

Culture:

Our employees are an integral part of our exceptional family experience. As such, we also view it as nurturing relationships internally so that they, too, feel content, connected and eager to come to work.

To do this, we follow a philosophy of respect and care toward both guests and employees. Everyone on the property is to feel welcomed, comfortable and taken care of.

We praise teamwork, honesty, commitment and a growth mindset. We appreciate leadership, responsibility and authenticity. We value family and community.

Position:

Stowe Bowl is seeking Customer Service Representatives for the front desk reception. Our customer service representatives have the responsibility of providing an exceptional bowling experience to our guests. They greet guests with a smile as they deliver prompt, friendly and efficient service. They are responsible for assigning bowling lanes, distributing shoes, answering phone, directing guests, and monitoring activity on lanes.

Responsibilities:

Greet guests with a smile and provide them with information about the center’s programs, services, promotions, pricing and specials.

Efficiently and accurately operate all functions of the bowling computer system

Answer phone with proper greeting and provide prompt and accurate information

Ensure maximum utilization of lanes through efficient control of guest flow

Accurately assign rental shoes and lanes

Clean, spray and disinfect rental shoes upon return, brushing the soles

Track lane availability and assign open lanes

Prepare for leagues and ensure they start on time

Promptly notify manager of any lane problems

Cash Handling: give proper change and maintain accurate cash drawer

Assist other employees with miscellaneous duties to prevent delays in guest service

Operate sound system

Promptly assist and respond to all guest questions; seek help from management and other employees as needed.

Graciously accommodate all scheduled parties and events

Effectively manage the waitlist

Extend a friendly farewell and invite all guests back to the venue

Clean tables and lane areas, including clearing dishes and other cleaning duties

Additional tasks as assigned by management throughout the venue

Adhere to all policies set forth in the employee manual

Skills:

Superior customer service skills

Ability to multi-task

Ability to work under pressure

Strong communication skills

Must be clean and organized

Excellent interpersonal skills

Team player

Proactive and take initiative

General Math Skills

Ability to stand constantly

This position has a start pay range of $12-$13/hour + tips, for an average of $20+/hour.

We believe that family is about connection and meaning, which can come in infinite forms. We look forward to getting to know yo

FRONT DESK AGENT

This position is for professional, proactive, friendly, hands-on front desk agents with superior customer service skills. Computer skills and the ability to multitask are additional key factors to succeed in this position.

Being the first impression to our guests, our front desk agents must be both excellent communicators and strong administrators. They are to be trustworthy, dedicated and courteous to guests as well as our fellow Sun & Ski Inn team members.

Please reach out for more information and/or to apply for this position. Thank you for your interest!

HOUSEKEEPING ATTENDANT

This position is for experienced and dependable housekeeping attendants. We look for motivated professionals with the stamina to consistently provide the integral customer service of a freshly cleaned facility.

Our rooms are kept up to date, continually and meticulously maintained. You will perform a variety of cleaning activities with the goal of creating an orderly and welcoming environment for all guests and visitors. We expect you will complete tasks timely, with integrity and an eye for detail.

Your positive attitude, honesty and enthusiasm for high standards are additional key factors to succeed in this position, reflecting our values and promoting our reputation.

While we are not currently looking to fill this position, we are always looking for talent and welcome all inquiries.

BARTENDER

This position is for outgoing, energetic bartenders with superior customer service skills. Our bartenders have a great can-do attitude, strong work ethic, keen attention to detail and clean work habits.

Occasionally, our bartenders will also serve customers at bowling lanes and in the restaurant. Bartenders receive training on activating and helping customers on the lanes.

Please reach out for more information and/or to apply for this position. Thank you for your interest!

CUSTODIAN AND FACILITY SUPPORT

This position is best suited for dependable individuals who enjoy a wide variety of tasks.

Our custodian contributes to our guests’ exceptional family experience via (1) a quick response to their needs and requests related to light maintenance repairs; (2) properly maintained hotel grounds and public areas, including preventative maintenance of rooms and public space; and (3) completion of special maintenance projects throughout the hotel including: pool, spa, light painting, battery replacement, smoke detector checks, and HVAC cleaning.

Our custodian has both a friendly, can-do attitude and professional demeanor.

While we are not currently looking to fill this position, we are always looking for talent and welcome all inquiries.

Server

This position is best suited for dependable individuals who enjoy a wide variety of tasks.

Our custodian contributes to our guests’ exceptional family experience via (1) a quick response to their needs and requests related to light maintenance repairs; (2) properly maintained hotel grounds and public areas, including preventative maintenance of rooms and public space; and (3) completion of special maintenance projects throughout the hotel including: pool, spa, light painting, battery replacement, smoke detector checks, and HVAC cleaning.

Our custodian has both a friendly, can-do attitude and professional demeanor.

While we are not currently looking to fill this position, we are always looking for talent and welcome all inquiries.