DEFINITION

Under direct or general supervision, receives and evaluates emergency and non-emergency calls; elicits information to determine nature of emergency; dispatches and coordinates law enforcement, medical, fire and other emergency response units in accordance with department procedures; operates various dispatch center equipment; maintains records; performs related work as assigned.

SUPERVISION RECEIVED AND EXERCISED

Receives direct or general supervision from the Lead Dispatcher. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

Sheriff’s Dispatcher I: This is the entry-level class in the series. Incumbents initially are given detailed supervision only on new or very complex techniques of law enforcement dispatching and in the operation of communications equipment. Assignments are varied, complex and difficult and close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the II level, but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Once certified, incumbents perform enforcement duties with limited peace officer authority.

Sheriff’s Dispatcher II: This is the fully-qualified, working-level class in this series. Incumbents have increased responsibility and latitude when performing the full range of technical communications support and infomration processing duties including recieivng, evaluating, and dispatching law enforcement, emergency medical services, fire suppression, and related public safety class in emergency and non-emergency situations. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from Sheriff’s Dispatch Shift Supervisor in that the latter is the full supervisory-level class in the series responsible for organizing, assigning, supervising, and reviewing the work of staff on an assigned shift involved in dispatch services.

Positions in the Sheriff’s Dispatcher class series are flexibly staffed after completing the prescribed training program and obtaining the Emergency Dispatch Medical Certificate. Positions in the II level are normally filled by advancement from the I level requiring two (2) years of experience and after gaining the knowledge, skill, and experience which meet the qualifications for and after demonstrating the ability to perform the work of the higher-level class. When filled from the outside, the employee is required to have two (2) years of prior related experience that allows the employee to meet the qualification standards for the II level and possession of the Emergency Dispatch Medical Certificate.