GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a ServiceNow Business Analyst & Test Coordinator joining our team to remotely (100% virtual) support the Centers for Medicare & Medicaid Services (CMS).

As a ServiceNow Business Analyst & Test Coordinator supporting CMS, you will be trusted to capture actionable requirements and help coordinate User Acceptance Testing (UAT) across matrixed stakeholders. In this role, a typical day will include:

• Maintain a healthy backlog of actionable requirements for a development team of 6-8 people
• Coordinate & coach dozens of matrixed stakeholders to effectively perform UAT and regression testing
• Maintain effective documentation on requirements and testing responsibilities to ensure consistency
• Partner with the scrum master to proactively create and manage epic, story, and scrum task records
• Continual learning of the ServiceNow platform to aid in requirements facilitation and testing

WHAT YOU’LL NEED TO SUCCEED:

• Bachelor’s degree in Information Technology or Technical Writing and three (3+) years relevant Business Analyst (BA) experience in the IT field, or the equivalent combination of education and experience.
• Effective communication skills: listening, talking, writing, and understanding. Good self-awareness.
• Capable with core components of Microsoft Office 365 (Word, Excel, PowerPoint).
• Ability to type fast and accurately, even while others are watching on-screen.
• Ability to juggle multiple tasks in parallel with an awareness for evolving prioritization.
• Ability to acquire and maintain a Public Trust clearance.
• Self-motivated to keep learning more about the ServiceNow platform, capabilities and best practices and apply/share them with teammates and our customer.

DESIRED QUALIFICATIONS:

• 2+ years of direct experience with the ServiceNow platform in a BA/Process or Developer role.
• 2+ years’ experience working on project teams that leverage Agile/Scrum.
• ITIL Foundations Certification (v4 or higher) or a willingness to attain within first year.
• Certified ServiceNow Administrator, Business Process Analyst or other ServiceNow certification
• Business Analyst certification(s)
• Familiarity or experience with automated testing, particularly ServiceNow Automated Test Framework (ATF)

Security Clearance Level: Public Trust

• Ability to obtain an HHS Public Trust Clearance: candidate shall have lived in the United States at least three (3) out of the last five (5) years and will be required to go through a public trust background investigation.

Location: Remote (USA)

GDIT IS YOUR PLACE:

• Full-flex work week.
• 401K with company match.
• Customizable health benefits packages.
• Collaborative teams of highly motivated critical thinkers and innovators.
• Internal mobility team dedicated to helping you own your career.
• Rewards program for high-performing employees.