Job description
Position Purpose
The Endpoint Lab Technician is responsible for supporting computers and devices in managed instructional locations across the Dartmouth community. As a member of the Endpoint Services team this role will consult with lab owners and managers to meet client needs, reporting directly to the Endpoint Services Manager.
Description
Required Qualifications - Education and Yrs Exp
Associates or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
- Demonstrated ability in supporting desktop and mobile operating systems, applications, and peripherals.
- Demonstrated ability to work in a fast-paced environment managing multiple tasks and priorities.
- Demonstrated understanding of endpoint management concepts, process and tools.
- Experience working in a client-facing technology support role to deliver client-focused service.
- Demonstrated effective verbal and written communication skills.
- Demonstrated attention to detail and ability to focus on defined requirements and process.
- Demonstrated expertise in performing root cause analysis.
- Experience designing and modifying processes to improve the client experience.
- Demonstrated ability to work effectively on teams.
- Ability to mentor and teach others.
- Ability to learn solutions, tools, and scripting languages.
Preferred Qualifications
- Experience working in an Academic environment.
- Experience with endpoint management concepts and tools.
Department Contact for Recruitment Inquiries
Jonathan Kulp
Department Contact Phone Number
603.646.6110
Department Contact for Cover Letter and Title
Derek Chadsey
Department Contact's Phone Number
603.646.8678
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Preferred, but not required
Special Instructions to Applicants
This position is a 24-month term position.
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Key Accountabilities
Description
Endpoint Support
- Supports, maintains, and refreshes lab computers and devices.
- Works with Endpoint Services Engineers to ensure provisioning processes for each lab meet customers requirements.
- Maintains package data, requirements, and documentation for each lab per Endpoint Services standards.
- Consults with lab owners and managers to meet client needs.
- Develops, maintains and documents processes for each managed lab.
- Performs package and provisioning validation testing as needed.
Percentage Of Time
50%
Description
Technology Support
- Assists in the build and delivery of devices in the Dartmouth Equipment Program when required.
- Provides outstanding client service through support interactions with clients.
- Maintains inventory and updates asset information in adherence with device lifecycle.
- Performs reporting as needed for labs under management.
Percentage Of Time
30%
Description
Project Management and Collaboration
- Identifies areas for improvement in Endpoint Services processes and participates in process improvement initiatives.
- Participates in Client Services projects.
- Collaborates with internal and external teams to share information, build relationships, and accomplish shared goals.
Percentage Of Time
10%
Description
Training and Development
- Trains and mentors colleagues in areas of expertise.
- Proactively identifies and pursues training to develop subject matter expertise.
Percentage Of Time
5%
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Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
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Performs other duties as assigned.
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