Job description

The Vernon Company is seeking energetic, outgoing and positive people to make a difference in serving our account executives and clients. We are looking to hire talented customer experience associates to work in our team-based Service and Support group at The Vernon Company.

As a service and support associate, you will be able to use your organization, problem solving, and multi-tasking skills while responding to customer needs either on the phone or through written communication. With your ability to listen and read attentively and desire to create a positive problem-solving experience, you are in a critical role to make a difference in the Vernon account executive’s mind and to cement their confidence and their client’s confidence in Vernon.

Is delivering exceptional customer service a strength of yours?

Do you enjoy solving complex problems and providing an outstanding customer service experience for all stakeholders?

Do you excel at making people feel comfortable and confident in your abilities? You are the first responder when a Vernon account executive reaches out to the home office for assistance regarding their inquiry. Can you turn a stressful situation into a positive outcome?

Qualifications and Requirements

· Great people skills

· Enjoy a fast-paced work environment

· Ability to problem solve challenges and shift priorities quickly

· Desire to help others

· Ability to get others motivated to complete tasks

We are a fun, empowered place to work. Want to see how fun? Check us out at www.vernoncompany.com and see for yourself!

Vernon is a fourth-generation, family-owned, and managed business that focuses on employees, superior work, and community involvement. It was founded in 1902 by F.L. Vernon, great-grandfather to our current CEO, Chris Vernon. Over the years, Vernon has grown from a small, local graphics agency into a globally recognized promotional design, marketing, and manufacturing firm that employs over 500 people nationwide. Based in Central Iowa, Vernon serves over 40,000 global customers.

Normal full-time work hours are 7:30am – 4:30pm, Monday – Friday. A high school diploma, or equivalent, is required.

Excellent benefits package including health, vision, life, 401k, PTO and holidays.

Pre-employment drug screen and background check required.

EOE/M/F/D/V

Job Type: Full-time

Pay: $15.00 - $15.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person

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